Technical Program Manager Tyler Technologieshelps governments use data strategically and effectively in the design and delivery of their programs and missions. We are looking for an outstanding Technical Program Manager to join the Data Solutions team, a high-performing group of product managers, designers, program managers, and engineers whose mission is to deliver pre-packaged, domain-specific analytics solutions to clients in courts and justice and public safety. Our success depends as much on the quality of the solutions we bring to market as it does on the operations infrastructure that delivers them to clients. The more that delivery is predictable, frictionless, and efficient the more we can scale our market reach and, ultimately, our impact. This role will partner closely with the Data Solutions productteam and support, implementation teams, and developers to design, operationalize, and scale the entire customer journey from contract signature to go-live. Work with our transformative data solutions that help agencies address mission-critical outcomes. Our cloud-based data platform, open data solutions, and performance management solutions help agencies improve performance, transparency, and public engagement. Location Remote | Seattle, Washington Responsibilities What you will do... Communicate & Engage Independently engage with our division partners across disciplines - cloud operations, implementation, release management, and support - to create a common vision of success and maintain alignment of goals and deliverables. Coordinate with partner teams to ensure alignment of product roadmaps and schedules Communicate with senior leadership on project and programprogress Partner with support to enhance the support knowledge base and enable users to self-serve Collaborate with data engineers to improve customer's data models, and product managers to improve product success in the marketplace Maintain visibility into the implementation backlog, measure our collective progress and share actionable metrics with stakeholder groups Participate in the management of the release process for our team, including creating release notes and customer enablement materials Work with internal partners to integrate our software releases into existing processes companywide Design Solutions & Processes Design cross-functional processes, augmented by automation software, to create consistent methods for streamlining the client lifecycle, from contract signature to support and customer success Measure and monitor product adoption and work with product managers to remediate any issues contributing to low end-user adoption Identify and prioritize opportunities to automate processes and remove inefficiencies and bottlenecks in the client journey Manage projects and write development tickets related to operational automation and innovation Work through detailed design sessions as needed to define integration details Troubleshoot support issues in response to escalations by the support teams; synthesize issue and create and ensure execution of remediation plan Consistently improve gross profit margins by optimizing implementation and support processes Train Lead the enablement of cross-divisional partners through documentation, active collaboration, and training Partner with instructional and curriculum designers to create training materials Qualifications You will be very successful here if you have... Exceptional organizational skills, and ability to collaborate effectively within a diverse stakeholder group Impeccable communication skills supported by the ability to independently remove roadblocks and solve problems through thoughtful analysis, empathy, and persuasion A bias for action, and comfort operating at a fast pace with minimal direction The ability to quickly u