At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Performs administrative support, coordinates day to day activities and triage functions for multiple adult and child practitioners, as well as projects and/or programs they support. Major Responsibilities: \ Under the supervision of the lead coordinator conducts telephone screenings according to established program policies and procedures. \ Accepts telephone, fax and email referrals from PCP offices, other agencies, etc. \ Responsible for patient intake process including, but not limited to registration functions, insurance verifications, co-payment process, and scheduling. \ Assists lead coordinator with development and maintenance of patient master schedules. \ Gathers necessary medical record and medication information as appropriate and forwards to appropriate clinician. \ Makes appropriate referrals to community agencies according to established guidelines. \ Maintains case file documentation both in electronic and paper format documents and numbers each case in department electronic database. Required: \ High school diploma or equivalent with additional specialized courses required. Preferred: \ Associates Degree, in Psychology or Human Services desired. Experience/Skills: Required: \ Minimum of three years of related work experience. \ Knowledge of medical terminology, health and wellness and healthcare office experience required. \ Ability to work independently while prioritizing workload. Excellent verbal and written communication skills required. Strong attention to detail and ability to maintain confidentiality. Preferred: \ Demonstrated expertise utilizing various software applications, including Microsoft Office applications, word processing, spreadsheet, presentation graphics, and database utilization preferred. \ Medical system software, IDX, Allscripts, and insurance verification software strongly preferred. Click Here to Apply