Location: VIenna, VA-1 day week onsite required

Responsibilities:

• Implement and coordinate knowledge management activities/processes to include content analysis, document management, data capture, portals, and customer reporting

• create, curate and distribute on-demand content through multiple online channels, including, internal platforms, learning management systems.

• create, edit, and organize technical and organizational information and turn it into compelling and useful content for internal audiences.

• Design and create training content for training and webinar use

• Partner with subject matter experts and collaborators to provide input for training content (product teams, support teams, etc.)

• Write technical documents and training collateral to support training projects

• Continuously look for opportunities to streamline, automate and improve current training documentation and processes

• Research, analyze, and document engineering and processing information (e.g. drawings, design reports, equipment, and test specifications.

• Gathers technical information, prepare written text, and coordinates layout and manual organization

• Integrate information from functions throughout the organization to facilitate access, sharing and disseminating information with team members, internal business partners, and stakeholders

• Research, gather, and synthesize data; present conclusion and recommendations to management and/or team members

• Monitor solutions' key performance indicators and other key measures to ensure ongoing benefits are realized Monitor solutions' key performance indicators and other key measures to ensure ongoing benefits are realized

• Leverage data and insights from customers and team members to inform content development, developing new content as needed based on feedback

Qualifications:

• 5+ years' experience writing technical internal process documentation and other forms of technical content, including capturing step-by-step instructions and using visuals to create a story

• Experience with authoring tools (I.e. Articulate) is required

• Previous experience working directly with clients/end users

• Microsoft Office and Visio

• Must demonstrate superior writing, editing and communication skills, with a keen eye for detail.

• Significant experience researching, compiling, and documenting data, business processes, and workflow

• Extensive experience with content management

• Significant experience in developing technical documentation

• Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals

• Expert skill capturing and translating technical processes and requirements into easily understood terms

• Advanced skill communicating complex technical concepts to non-technical audiences

• Advanced skill identifying and analyzing technical requirements and recommending solutions

• Advanced research, analytical, and problem-solving skills

• Expert verbal and written communication skills

• Advanced skill working with all levels of management, supervisors, stakeholders, and vendors

• Experience creating/editing presentations using software or other types of material/media

• Advanced organizational, planning, and time management skills

• Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes