Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, ensuring our food is safe, or helping find cures for cancer.

Location/Division Specific Information:

The HR Technology Service Support Analyst position is strongly committed to providing internal customer support. This individual will support our internal partners in the Human Resource space.

Discover Impactful Work:

As a member of this team, you will make an impact by providing resolution and support to our HR teams! You will partner with different senior members of our organization, gaining knowledge of our HR systems, such as Workday, and creating detailed solutions for the different problematics that arise!

A Day in the Life:

• End-user case resolution for our HR System (Workday) through our tiered ticketing system.

• Develop creative and effective technical solutions to resolve business issues and deliver value to internal and external customers for one HRTS Function (TA, Workday Tier 2, LMS, Security)

• Support data conversion activities (mass data loads, EIBs)

• Collaborate with multi-functional teams.

• Captures customer requirements.

• Conducts research into systems issues and products as the need arises.

• Performs the audits assigned in a detailed manner.

• Propose process/system improvement.

• Review and correct work instructions documents assigned.

Keys to Success:

Education & Experience

• Bachelor's in Computer Science, Information Technology, or Health Informatics is preferred (equivalent combinations of education, training, and relevant work experience may be considered).

• Experience with Workday preferred.

• Experience with system problem solving.

• Knowledge of Microsoft Office Suite applications (Outlook, Word, Excel).

Knowledge, Skills, Abilities

• English proficiency.

• Team-oriented individual with excellent customer service skills.

• Strong time management skills. Prioritize their different tasks (Tickets, Audits, Projects, etc).

• Organizational skills and attention to detail.

• They take ownership of their mistakes and are open to feedback.

• Communicates in a concise and professional manner, written and verbally, with different partners.

• Analytical skills, problem-solving, and quick learning.

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will gladly provide reasonable accommodations covered under the ADA.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.