Job Family: Customer Services

Req ID: 415425

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions

Role overview:

As a Technical Case Engineer, it is your responsibility to handle customer complaints as Level 2 in a ticket management tool.

Clarify the cases and communicate the solutions via the tool with the contact persons in the region, Order Manager and Customer.

Follow up on the complaints regularly in timely manner and ensure that the cases are processed quickly.

Escalate complex or critical issues to Level 3 in Quality Management.

Maintain close cooperation with other departments such as Quality Management, Operations, Logistics, Order Management, etc.

Support our customers or service technicians on site by providing remote support, sending technicians to the customer's site, or delivering spare parts. In critical cases it may require visiting Customer site for investigation and resolution.

In addition, you will create documentation for service assignments and be able to create repair method statement, videos for our assignments etc.

Assist to conduct Product Training courses for Switchgear at Kalwa location for Customers & Franchisee Partners

EHS Management in Service Activities and EHS Regulation implementation to drive Zero Harm Culture at all levels.

We’ve got quite a lot to offer. How about you?

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.