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State of Colorado CDOC State Teacher I - Customer Service CTE - STATEWIDE in Statewide, Colorado

CDOC State Teacher I - Customer Service CTE - STATEWIDE

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CDOC State Teacher I - Customer Service CTE - STATEWIDE

Salary

$5,675.00 - $9,081.00 Monthly

Location

Statewide, CO

Job Type

Full Time

Job Number

STATEWIDE - Teach C/S 6.2023

Department

Department of Corrections

Opening Date

06/21/2023

Closing Date

5/30/2024 12:00 AM Mountain

FLSA

Determined by Position

Primary Physical Work Address

Various locations in Colorado

Hiring Pay Rate

The starting salary for this position is $5,675 per month.

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Megan Acuna megan.acuna@state.co.us 719-226-4408

Salary Note

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

Type of Announcement

A residency waiver has been granted for this announcement. Applications will be considered from residents and non-residents of Colorado.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

  • Description

  • Benefits

  • Questions

Department Information

Governor Polis announced on May 4, 2023 that this classification (if working within a 24/7 facility) may be eligible for non-base building temporary pay up to 10% through Fiscal Year 24/25 which ends in June 2025. Applicants selected for a position will be provided more information on this Critical Staffing pay at the time of a job offer.

VISION STATEMENT:

"Building a safer Colorado for today and tomorrow"

MISSION STATEMENT:

We are a team of dynamic and diverse professionals building a safer Colorado by

cultivating transformative opportunities for those under our supervision.

CORE VALUES:

Community Safety

Dignity, Diversity and Respect

Opportunity

Collaborative Partnerships

If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient.

In addition to a great agency and rewarding, meaningful work, we offer:

  • Distinctive career advancement opportunities throughout the state system;

  • Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans;

  • Medical and dental health plans;

  • Short and long term disability coverage;

  • Paid life insurance;

  • 11 paid holidays per year plus vacation and sick leave;

  • Wellness program, tuition reimbursement, training opportunities and more.

Who May Apply: A residency waiver has been granted for this announcement. Applications will be considered from residents and non-residents of Colorado.

Job Location: This posting may be used to fill vacancies throughout the state of Colorado. (See locations within the supplemental questions on this job posting.)

The starting salary for this position is $5,675.00 per month.

Description of Job

The position provides entry-level marketable job skills to inmate students within an adult educational correctional system/facility by delivering instruction, training and assessments in Customer Service curriculum in accordance with the Colorado Community College System (CCCS) and/or the Colorado State Licensing Board (if applicable). This position will also provide oversight of Computer Based Testingto include Test Proctorduties.

Job Duties Include:

  • Teach and mentor inmate students individually or in large and small group classrooms promoting occupational, academic and transitional performance skills;

  • Determine educational needs of inmate students to develop short and long term goals;

  • Plan course content and develop methods of instruction;

  • Develop and implement competency-based teaching aids such as instructional software, multimedia visual aids, or study materials;

  • Lecture on theories, concepts and terminology of customer service;

  • Select and administer appropriate performance assessments to inmate students in order to measure progress, course completion requirements, and to evaluate training/testing effectiveness;

  • Ensure security, safety, supervision and monitoring of inmate students in the proper use, storage and inventory of equipment tools, keys and hazardous materials in accordance with CDOC regulations;

  • Prepare reports and maintain records such as student grades, attendance rosters, and training activity details;

  • Observe and evaluate inmate students' work to determine progress, provide feedback, and make suggestions for improvement;

  • Document inmate achievements, competencies and contact hours towards completion of certificate requirements;

  • Provide oversight and coordination of Computer Based Testing lab and record security to include test proctoring of all computer based testing;

  • Justify accuracy and usage of budget requests;

  • Participate in conferences, seminars, and training sessions to keep abreast of developments in the field, and integrates relevant information into training programs;

  • Commitment to teamwork and collaboration with fellow teachers in a cooperative effort to promote mutual and continued guidance and improvements;

  • Actively contribute to the *safety and security of the facility through effective inmate management and promoting conflict resolution and solutions;

  • Endorse and adhere to the CDOC Mission and Vision promoting commitment and integrity;

  • Maintain Colorado Community College credential.

*Safety & Security- position maintains safety and security by training inmates and occasionally or in an emergent situation perform inmate counts, shakedowns, searches, escorts, movement control, and inmate access to classrooms. Through conscientious observation and adherence to agency Administrative Regulations and the Code of Penal Discipline, the position promotes a safe and secure work environment.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS:

Graduation from an accredited college or university with an Associate's Degree in business, customer service or a related field ---AND--- the applicant must have completed 4,000 hours of *verifiable occupational experience in a customer service industry related to the credential area within the last seven (7) years as per the requirements of the Colorado Community College System (CCCS).

There is no substitution for the completed 4,000 hours as referenced above.

*Verifiable occupational experience includes occupations in the service industry to include, but not limited to: positions where the individual interfaces directly with clients/customers to provide services, resolve problems, connect people, and support positive experiences with a business. Examples include, but are not limited to: retail, front desk service, hospitality/host service, servers, banking, phone support, counseling, and/or advising.

ExperienceMUSTbe described in detail on your application to receive credit.

--OR--

SUBSTITUTION #1:

In lieu of an Associate's Degree in a business/customer service industry or related field of study, applicant must possess a current State of Colorado, national, industry, military, or union license/certification as appropriate for a business/customer service industry skill or related trade area ---AND--- the applicant must have completed 4,000 hours verifiable occupational experience in a business/customer service industry related to the credential area within the last seven (7) years as per the requirements of the Colorado Community College System (CCCS).

There is no substitution for the completed 4,000 hours as referenced above.

ExperienceMUSTbe described in detail on your application to receive credit.

--OR--

SUBSTITUTION #2:

Graduation from an accredited college or university with a Bachelor's Degree in a business or customer service industry or related field of study ---AND--- the applicant must have completed 2,000 hours of verifiable occupational experience in a business/customer service industry related to the credential area within the last seven (7) years as per the requirements of the Colorado Community College System (CCCS).

There is no substitution for the completed 2,000 hours as referenced above.

ExperienceMUSTbe described in detail on your application to receive credit.

Employment history is calculated on a full-time basis (40 hours per week). Part-time employment is calculated on a prorated basis to determine qualifications. Please be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

Conditions of employment after meeting the minimum qualifications:

  • Must possess or obtain a CCCS post-secondary credential in the customer service field in compliance with the Colorado Community College System (CCCS) within six (6) months of date of hire.

  • Must obtain a Colorado Community College Professional Teacher Credential within three (3) years of date of hire.

  • Must maintain a Colorado Community College Initial/Professional Teacher Credential through the duration of employment.

A copy of your college transcriptsMUSTbe attached to this application in order to receive college course work credit. Transcripts must include your name, name of the institution, degree, date conferred, and be in pdf or jpg format.

Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service.

Out of State Applicants Minimum Qualifications:

If hired, you will be required to complete the necessary steps to obtain your Career and Technical Education credential through the Prison Programs office for the Colorado Department of Corrections. This will require that you be able to provide evidence of degrees through transcript, copies of industry certification, and relevant work experience documentation.

REQUIRED COMPETENCIES:

  • Significant knowledge of effective teaching strategies, methods and techniques;

  • Exceptional interpersonal/customer service skills;

  • Effective conflict resolution skills;

  • Strong self motivation skills;

  • Highly effective organizing, planning and prioritizing skills;

  • Strong written and oral communications skills;

  • Proficiency in office technologies especially Microsoft Office Suite;

  • Precise attention to details;

  • Ability to read and comprehend the English language;

  • Ability to effectively communicate fluently in English both verbally and in writing.

PREFERRED QUALIFICATIONS:

  • Experience working for a State of Colorado agency as a permanent employee;

  • Bachelor's Degree in a Business or a Customer Service related field;

  • CCCS Credential in Business;

  • Experience teaching or training adults;

  • Experience teaching or training Customer Service;

  • Experience teaching or training in a correctional environment;

  • Experience with test proctoring.

ONLY APPLICANTS WHO MEET THE MINIMUM AND SPECIAL REQUIREMENTS WILL BE INCLUDED IN THE COMPARATIVE ANALYSIS PROCESS.

IMPORTANT INFORMATION

The Assessment Process : Your application will be reviewed to determine if you meet the minimum Qualifications (MQ's). Applicants that meet MQ’s will be included in the Comparative Analysis process. Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis which may include, but is not limited to, a suitability screening, eSkills Assessment, oral assessment, written performance assessment or it may include a review of your application material and your responses to any supplemental questions by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration.

Be sure the “Work Experience” section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job , Minimum Qualifications , Required Competencies and Preferred Qualifications as listed above. Resumes and “see resume” statements will not be accepted in lieu of the “Work Experience” section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants.

If you have transcripts, a license or other relevant documentation regarding your qualifications, upload and attach copies to your application.

In order to process a background investigation, your application must include at least (10) ten years of the most current work experience unless experience related to the job for which you are applying is later than (10) years. Failure to provide this information could result in delays and/or elimination from the background investigation process

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt to upload (attach) it.

You are encouraged to print a copy of this announcement for your records

Conditions of Employment:

All job offers are contingent upon a successful medical screening by a healthcare professional, certifying the candidate's ability to perform the essential functions of the position,. Applicant must consent to hold harmless CDOC and its agents and staff from any liability arising in whole or in part from the testing and the use of this information in connection with CDOC’s consideration of application for employment.

  • Must be 21 years of age;

  • Possess a valid driver’s license;

  • Possess a high school diploma or GED;

  • Have NO felony convictions, to include any actions defined in 5 U.S.C. 301; U.S.C. 509, 510; 42 U.S.C. 15601-15609. The CDOC shall not hire nor promote anyone who may have contact with an offender who has engaged in sexual abuse which includes acts, activity, and sexual behavior, in a prison or other institution as defined in 42 U.S.C. 1997; or has been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force or coercion, or if the victim did not consent or was unable to consent or refuse, or has been civilly or administratively adjudicated to have engaged in the activity described in the above paragraph. The agency shall consider any incidents of sexual harassment in determining whether to hire anyone who may have contact with offenders or residents.

  • Applicants must be legally eligible to work in the United States to be appointed to this position. CDOC uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. CDOC does not sponsor non-residents of the United States.

  • Successfully pass all modules of the Colorado Department of Corrections Basic Training, to include English reading comprehension , relevant competency assessments and written/practical exams in Defensive Tactics;

  • Possess the physical ability to successfully complete Defensive Tactics;

  • Lift arms above head and kick as high as own waist;

  • Stabilize another person to accomplish a controlled take down;

  • Use arms, palms of hands, shins, and feet to deliver blows;

  • Withstand impact (slow speed or with a safety bag) on own body from strikes/blows;

  • Swing a baton in a striking technique;

  • Rotate body 90 degrees with feet planted for striking with foot or using a defensive tactic;

  • Get down on one or both knees and up again with multiple repetitions;

  • Will be exposed to Oleoresin Capsicum during Basic Training and will be exposed while on assignment;

  • Must be able to see and hear in order to observe, address and respond to potential breaches in safety and security;

  • Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury;

  • Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently;

  • Work in situations involving assaultive behavior, physical control of another person and/or restraint situations;

  • Deal with individuals with a range of moods and behaviors, utilizing tactfulness and a congenial, personable manner;

  • Work with people of the opposite sex, diverse racial ethnic groups, mentally ill and emotionally disturbed offenders;

  • Communicate by talking, listening and/or signaling people to convey or exchange information, assignments;

  • Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings;

  • Willing and able to travel;

  • Willing and able to work various shifts, days, afternoons, graveyards (nights) which includes a rotating shift schedule;

  • TB (tuberculosis) screening is required of all new employees upon hire.

    Successful completion of a background investigation is required. Should applicant’s background reveal criminal charges, it shall be the responsibility of the applicant to provide the Department of Corrections with written/official disposition of any charges.

    The CDOC is committed to a work environment free from illegal drugs and alcohol. Employees (see exception below) may use marijuana in their personal time but are prohibited from working while under the influence of any substance, including marijuana. A drug test will be administered to all new employees; employees must successfully pass. Random drug screening will occur throughout employment.

    Exception: Peace Officer Standards and Training (POST) certified employees are prohibited from the use of marijuana. Health care professionals must check their licensing requirements regarding marijuana use.

    Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

    An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( dpa_state.personnelboard@state.co.us ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

    For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

After submitting an application, you should receive an email acknowledging your submission. If you do not get the email, please check to ensure you have actually submitted the application and typed the correct email address on the application.

Include a working email address on your application; one that is checked daily as time sensitive correspondence WILL take place via email. You may receive email notifications from a Colorado Dept. of Corrections employee or from this email address: info@governmentjobs.com. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email; if you do not receive correspondence soon after the closing date or if you have questions about this job announcement, please contact Megan Acuna atmegan.acuna@state.co.usor 719-226-4408 .

SCHEDULED DATES OF POSSIBLE APPLICANT ASSESSMENTS (I.E., EXAMS, ORAL BOARDS, WRITTEN EXAMS) WILL NOT BE MADE UP. IF YOU FAIL TO SHOW AT THE APPOINTED DATE/TIME, MAKE-UPS WILL NOT BE ALLOWED.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Corrections is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Employee Relations Specialist, Ana Andersen , at doc_employeerelations@state.co.us or call 719-226-4401 .

ALL DEPARTMENT OF CORRECTIONS FACILITIES AND BUILDINGS ARE TOBACCO FREE.

WE STRONGLY ENCOURAGE PROTECTED CLASSES TO APPLY.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

From the following list, please select the job location(s) that you are willing and able to work (select all that apply). Please be aware that openings may not occur in all areas.

  • Buena Vista

  • Canon City

  • Crowley County

  • Denver

  • Limon

  • Pueblo

  • Sterling

  • Trinidad

    02

    Although the entire pay range for this position is listed, the hiring rate for this position is $5675/month

  • I so acknowledge.

    03

    By clicking below, you acknowledge that the selections process may consist primarily of a review of your application, documents submitted, supplemental questions against the minimum qualifications, required competencies and preferred qualifications. Your responses will also be evaluated on ability to follow instructions, clarity, conciseness, organization, grammar, spelling and word choice. Do you acknowledge this?

  • I so acknowledge.

    04

    Are you willing to work in security posts or other locations in the facility as needed? (You WILL NOT CONTINUE in the assessment process if you are not willing to work in security posts or other locations as needed) Do you acknowledge this?

  • I so acknowledge.

    05

    Transcripts (or license/certificate) are required to meet the minimum qualifications for this position. Did you upload one of these documents?

  • Yes, I have attached my transcripts.

  • Yes, I have attached a current/valid license or certificate.

    06

    Do you have experience working for a State of Colorado agency?

  • No Experience

  • 1-36 months experience

  • 37-60 months experience

  • 61-120 months experience

  • 121-180 months experience

  • 181+ months experience

    07

    Describe in detail your number of verified occupational hours of experience in the customer service industry related to the credential area. Did you complete any unique projects what were the results?

    08

    Please give an example of a time you worked with a collaborative team to adapt instruction methods to improve a classroom setting or an inmate and/or students learning experience.

    09

    Provide a detailed description of how you could enhance training for inmates who have limited or no knowledge of the subject matter.

    10

    Certification and Confidentiality StatementI certify that: --I understand that this, my completed Application, the attached Supplemental Questions, and my responses are confidential and that I have neither consulted with others nor received assistance in the preparation, writing, or editing of my responses and the information contained herein is in my own words and was prepared and completed solely by me and only me. --All the information I have provided herein is true, complete and correct to the best of my knowledge and belief, and is made in good faith. --I have not communicated the confidential information of this, my Application and the attached Supplemental Questions in any way to other candidates or potential candidates. --I understand that if the confidential information in this, my Application and the attached Supplemental Questions and/or my responses, are found to have been falsified, plagiarized, or shared in any way, I may be disqualified or removed from the position if appointed.

  • I agree to the terms and conditions of this Certification and Confidentiality Statement.

    11

    By clicking below, you acknowledge that you have scanned and uploaded all required documents, and that failing to do so could result in your application not being accepted. Do you acknowledge this?

  • I so acknowledge.

    Required Question

Agency

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

Apply

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