What would I be doing?

Position Summary

Promote the facility, services, programs and events while interacting with Hotel, Marketing, Table Games, Slots, Public Relations and casino guests. Build customer database and player loyalty through recruitment and retention techniques including actively recruiting new members for the Star Awards program. Player retention through the use of direct mail and telemarketing, inactive player reactivation, hosting parties and participation in promotions, special events, gaming tournaments along with acting as a liaison between players and all other departments.

Responsibilities

Duties and Responsibilities

Star Club and ACE Existing Accounts

• Provide personalized services to guests, focusing on Star Club and ACE players.

• Evaluate player accounts and issue comps based on recorded play, earned number of points and comps available in player accounts.

• Maintain player loyalty through direct mail, telemarketing and personal contact.

• Retain the level of play of very high level Ameristar Star Club players assigned.

• Assist with guests in the Star Club, being visible and available for questions by any guests.

Player Development

• Identify potential new members for development to high-end players.

• Circulate on the floor greeting guests who are playing in all gaming areas to identify new players and introduce themselves.

General Duties

• Act as guest service liaison, handle guest opportunities and resolve situations so as to ensure smooth operations and excellent customer service.

• Assist with dinner and/or hotel arrangements of players.

• Be familiar and promote all current and upcoming special events, promotions and entertainment, as well as all casino activities and the Star Awards program.

• Conduct and attend all regular departmental meetings as well as other related meetings.

• Strive to exceed the expectations of our high-end players by following up on their visit with letters or thank you notes.

• All other duties as assigned.

• Be a role model for all service-related positions within all departments.

• Resolve any problem or perceived inconvenience in order to ensure guest satisfaction.

• Support Guest Service areas during busy times.

• Assist Guest Service in ticket/invitation distribution when needed for events.

• Adhere to established Guest Service standards for the department.

• Provide ongoing support for Casino Operations, Slots and Marketing during shift.

• Build a loyalty to Ameristar through frequent communication to players assigned by email or phone.

• Meet and greet players who are playing on the casino floor; handling their requests where needed and appropriate.

• Provide high level personal customer service to all Ameristar players.

• Develop and implement business plans for each quarter targeting these high end players who are considered prospects, fading or inactive.

• Must be able to work flexible hours including evenings, weekends, and holidays.

• Provide assistance where needed to the Player Development Manager.

What are we looking for?

Required Knowledge and Skills

• 5 years of casino marketing or sales experience

• Strong problem solving, mediation skills.

• Strong written and verbal communication skills, particularly overcoming obstacles.

• Fully Competent in Microsoft Office.

• Must have good organizational skills and the ability to multitask and prioritize projects.

Required Natural Behaviors

• Ability to stand for long periods of time.

• Verbal and auditory abilities for telemarketing and personal communication.

• Visual abilities and tolerance needed to complete detailed paperwork and use a computer for extended periods of times.

• As an Executive Casino Host, you are by legal definition considered a member of our management team on a 24 hour basis and as such, are expected to act professionally in all that you do as a representative of the Ameristar Casino & Hotel.

Required Education and Work Experience

• High School Diploma and at least two years of college.

• Prefer a Bachelor’s degree from a four year college or university or three years related experience and/or training; or an equivalent combination of education and experience.

What would it be like to work at this property?

Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

Ameristar Casino St. Charles is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.

Ameristar St. Charles

One Ameristar Blvd.

St. Charles, MO 63301

What would it be like to be a Boyd Gaming Team Member?

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission

We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision

Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.

Requisition ID 2024-48847

Property AMERISTAR CASINO ST. CHARLES

Category Player Development

Position Type Full-Time