私たちは、ゲストがホテルに足を踏み入れた瞬間から、ゲストの体験を心に残るものにしたいと考えています。そのために、お客様にご満足いただけるゲストエクスペリエンスチームメンバーを募集しています；

主な業務内容

玄関、ロビーエリア等にて、ゲストに対してご到着・ご出発時のアシスト、サポート

ゲストからのリクエストに応じて備品のお届け、荷物お預かり、観光案内、等

応募資格

学歴不問（ホテル関係の専門学校卒業が望ましい）

コミュニケーション力および顧客サービススキルのある方

熱心且つ意欲的な姿勢で取り組んでいただける方

日常会話程度以上の英語および日本語スキル（読み書き、会話）をお持ちの方

基本的なパソコンスキルをお持ちの方

ホテルでの実務経験者　優遇

福利厚生

年間休日120日、有給休暇（10日～）、病気休暇、従業員割引制度、食事手当など、ホテルならではの福利厚生も充実しています。

私たちに期待すること

私たちは、社員が成功するために必要なものをすべて提供します。あなたの努力に報いる競争力のある給与から、あなたが最高のワークライフを送れるようにデザインされた幅広い福利厚生まで - 完全な制服、印象的な客室割引、業界屈指のトレーニングなど。年間休日120日、有給休暇（10日～）、食事手当など、福利厚生も充実しています！

私たちの使命は、すべての人を歓迎し、違いを認め合い、同僚が全人格を発揮できるような包括的なチームを作ることです。IHGホテルズ＆リゾーツは、人種、肌の色、宗教、性別、性的指向、性自認、国籍、退役軍人の地位、障害の有無にかかわらず、応募者と従業員に均等な雇用機会を提供します。当社は、信頼、サポート、受容の文化を推進しています。異なる背景、経験、視点を常に歓迎します；

IHGは、チームメンバー一人ひとりに、帰属意識を高め、成長し、協力的な環境の中で変化をもたらすために必要な余地を与えています。IHGは、仕事もプライベートも充実させるために、ウェルビーイングフレームワークを通じて、お客様の健康、ライフスタイル、そして職場でのウェルビーイングをサポートすることをお約束します；

だから、私たちに加われば、成長し続けるグローバル・ファミリーの一員になれるのです。

We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Guest Experience Team members capable of leaving no stone un-turned in pursuit of complete guest satisfaction.

Every day is different, but you’ll mostly be:

● Building guest relationships through a swift, professional and highly personal service

● Collating and sharing expert local knowledge to highlight our neighbourhood

● Resolving guest issues and using their feedback to improve guest satisfaction

● Assisting guests with luggage requests, hotel queries, restaurant bookings, places of interests and local events

● Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality

What We need from you:

● Communication and customer service skills

● Strive for excellence in an eager and motivated manner

● Possess the ability to work under pressure

● Demonstrate exceptional timekeeping and reliability

● Experience in an upscale hotel or customer service environment

● Fluent English and Japanese are essential, any additional languages would be great

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our local hotel benefits include 120 days off, from 10 days annual leave, paid sick leave, meal allowance and so much more!

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Making travel inspiring. It’s what we do.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.