Description

Are you someone who cares about customer experience, and wants to be able to see the impact of your products on customers? Can you envision a time when the experience is so good that service isn't necessary? Then we're looking for you!

Amazon revolutionized customer service, now we are changing what customers expect from technical support. We’re responsible for the Customer Service operations and solutions for all Amazon Devices and Digital properties, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you’ll be supporting millions of customers, across many dynamic Amazon businesses.

This individual must be able to work with multiple business partners, manage expectations and establish priorities. They will own stakeholder communication as well as risk and dependency management. He or she must drive the completion of projects within the established scope, while also planning for and managing new requirements in a dynamic environment.

Defining strategy will involve being responsible for measuring the success of your products, balancing data analysis with strong intuition. You'll also demonstrate a spirit of continuous improvement, as you take what you learn to innovate.

Key job responsibilities

The Sr. Program Manager (PM) will have the following responsibilities:

• Lead key strategic business operations programs, identifying new opportunities and influencing, assessing and prioritizing opportunities based on strategic goals, business needs and customer value.

• Define, prioritize and plan the execution of strategic initiatives. Consult with senior management on cross-group project prioritization.

• Monitor progress against goals: anticipating risks, resolving issues and initiating corrective action as appropriate. Track delivery against program objectives and implement proposals to improve program services and efficiency.

• Establish, refine and implement mechanisms to ensure cross functional alignment and establish clear escalation mechanisms. Identify and manage stakeholder groups, and provide regular business reports to those groups.

• Act as a knowledgeable resource in Business Operations, sharing best practices in project management and program management.

A day in the life

Do you love learning about what makes a process sing? In this role you will solve for small and large process efficiency issues and help make people's jobs more satisfying. You will be behind the scenes in helping our team scale and continue to innovate.

About the team

Our small but mighty team has an opportunity to support and be part of exciting innovation happening as we continue to revise how we show up and shout as the voice of the customer in every situation.

“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:

“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan”

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Bachelor's degree

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.