Supervisor Collections and Credit Finance - Santa Ana, Costa Rica

Are you talented at identifying and implementing the best and most efficient ways to carry over complex tasks? Do you aspire to motivate and develop a successful team of credit specialists? Join Western Union as a Credit and Collections Supervisor.

Western Union powers your pursuit.

Role Responsibilities

• Credit Collections Supervisor who will be responsible for operational results, people management, and business relationships for their team.

• Responsible for the day-to-day operations of a team of representatives that contact agents to determine reason for payment delinquency and obtain payment commitment by placing outbound calls and email interactions.

• Plans, directs, supervises, and evaluates workflow.

• Coordinates work activities to achieve the volume expected to meet operational requirements.

• Recognizes and recommends operational improvements.

• Responsible for the day-to-day application of organizational policies and procedures.

• Must monitor performance of staff members according to established monitoring standards. Involved in hiring decisions and conducting performance appraisals.

• Protect losses by collecting on timely basis, keeping agents active.

• Responsible for the day-to-day application of organizational policies and procedures. Make decisions based on procedures and taking in consideration agent history and current situation.

• Monitor performance of staff members according to established monitoring standards. Involved in hiring decisions and conducting performance appraisals.

• Escalating issues when considered necessary to upper management.

• Managing Stakeholder relationship with Business organization and other back-office functions.

• Set, enforce and meet specific operational performance goals and standards such as timelines, KPIs and quality standards.

• Reporting of KPIs and Operational objectives to stakeholders.

Role Requirements

• Fluency in English with outstanding verbal, writing, and listening skills English (C1, C2).

• Bachelor's degree in Business Administration / Finance.

• 2+ years experience in leading and managing teams required.

• Demonstrated leadership experience with strict deadlines and performance metrics.

• Strong communication skills, self-motivation, and results-oriented approach.

• Ability to work under pressure and team player.

• Proven ability to work cross functionally.

• Ability to communicate effectively with consumers and partner’s stakeholders.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Your Costa Rica- specific benefits include:

• Asociación Solidarista

• Paid time off including extended maternity leave.

• In house company doctor services

• Continuing Education

• Transportation services options

• Parking spaces

• Hybrid model work

• Flexible Working Schedules if applicable

• Referral Program award

• Employee Resource Groups (ERG) and committees to volunteer with

• Carpooling Program

• Price Smart membership

• Pan American Medical and Life insurance

• Cafeteria Subsidy

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid

Estimated Job Posting End Date:

06-10-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.