JOB DESCRIPTION JOB TITLE: Practice Director JOB STATUS: Full-time, Exempt REPORTS TO: Chief Operating Officer JOB SUMMARY: The Practice Director is responsible for managing the financial and operational aspects of Premier Medical Group’s Internal Medicine practice. The Practice Director provides the leadership necessary to ensure that the assigned areas of oversight have the proper operational resources, and systems in place to function effectively and meet the organization’s quality, productivity, and financial goals. ESSENTIAL DUTIES AND RESPONSIBILITIES: Practice Operations

• Provide the leadership and management necessary to ensure daily operations run smoothly.

• Develop, communicate, and implement operational plans and strategies which support the adoption of best practices and the achievement of short- and long-range business objectives.

• Optimize the patient scheduling system and work with providers to maximize productivity.

• Identify and make appropriate recommendations to leadership on financial or operating issues.

• Develop and implement improvement action plans for all assigned offices to address needed operational or financial changes.

• Collaborate with the COO and the management team to develop and implement improvement plans for the operational infrastructure of systems, processes, and personnel necessary to optimize practice and EMR performance, streamline and standardize clinical and administrative workflows and accommodate the growth objectives of the organization.

• Maintain exceptional customer satisfaction by promoting and improving patient/visitor access and convenience. Promotes positive and collaborative relationships with co-workers.

• Partner with other Practice Directors as well as Finance, Human Resources, IT, Billing, Marketing, and other corporate departments as necessary to meet practice and PMG goals and priorities.

• Encourage ongoing staff and provider involvement in performance improvement initiatives to streamline and improve front office and clinical workflow and ensure ongoing continuous process improvement.

• Actively monitors data and meets with providers to minimize referral leakage for both specialty and ancillary appointments.

• Monitor provider EMR clinical documentation to reflect best practice in terms of workflow and is consistent with policies. Collaborates with IT on process flow or changes related to EMR for optimal functioning within the service area.

• Ensure efficient patient throughput during visits. Conducts daily and/or weekly staff huddles to share information and proactively address any issues or challenges.

• Lead or participate in or coordinate special projects as needed, including onboarding new physicians/practices and assume added responsibility as assigned.

• Promote leadership skills and demonstrate ability to effectively communicate and make presentations.

• Ensure compliance with all regulatory agencies governing health care delivery and accrediting bodies.

• Responsible for compliance including privacy of patient information at each site, appropriate staff coordinate training and ensure compliance with all relevant regulatory requirements.

• Resolve patient complaints and concerns in a timely manner.

• Performs other duties as assigned.

Financial Management

• Is responsible for assigned practice budgets. Oversee assigned budgeted volumes, revenue, and expenses. Manage expenditures, internal procedures, staff overtime, and staffing patterns to correspond with provider needs and productivity. Analyze and allocate resources to ensure efficient and effective use of resources and equipment. Perform monthly variance analysis to address significant differences from budget.

• Verify timely closing of open encounters per PMG policy, accuracy of registration data entry, and coding through regular audits of staff and provider work. Coordinates coding chart audits as needed.

• Manage various administrative functions such as approving all accounts payable invoices, vendor orders.

• Is data-driven and analyzes metrics to optimize overall practice performance.

Human Resources

• Interview, hire, onboard, and train new staff, manage staff and provider PTO.

• Meet with staff regularly to evaluate performance and alignment with department/company goals; provide coaching and counseling as necessary; identify areas for performance improvement, learning, encourage staff development, and provide corrective action feedback as appropriate.

• Foster a success-oriented, accountable environment, including motivating and leading a high-performance team.

• Resolve any personnel problems and keep lines of communication open with staff to ensure high employee morale and a professional atmosphere. Implement retention strategies to retain staff.

• Maintain professional association affiliations and actively enhance professional development to keep current in the latest health care trends and developments.

Marketing/Business Development

• Ensure a high level of provider satisfaction and acts as a professional resource to the physicians.

• Monitors patient demographics and implements marketing plans to increase patient volume and market share.

• Collaborate with Marketing to Identify advertising opportunities and implement marketing strategies to increase patient volume as well as introduce new providers or service lines.

• Act as a liaison with hospitals and medical staff and relevant vendors.

• Represent the company with key business partners and community stakeholders.

  Facility Management

• Evaluate equipment, hardware, and software, as necessary. Coordinate with Finance, IT and Corporate Administration regarding repairs, maintenance and purchases as needed.

• Ensure property sites and all equipment and supplies are appropriately maintained. Uses a preventive maintenance schedule and ensures a safe work environment. Coordinate with the Director of Corporate Administration to ensure proper maintenance and calibration of all equipment.

• Oversee the administration and monitoring of internal security functions and engage contracted security services as appropriate.

EDUCATION & QUALIFICATIONS:

• Associate degree required, Bachelor’s degree preferred. Practice management certification desired.

• 5-7 years of related experience; or equivalent combination of education and experience.

• Demonstrated leadership skills.

• Solid analytical ability, critical thinking, business acumen, good judgment, and strong operational focus.

• Ability to effectively present information and respond to questions from physicians, staff and patients.

• Strong communication skills and the ability to relate to and influence people at all levels of the organization.

• Ability to be flexible, organized and function well under demanding situations.

• Ability to work independently as well as collaboratively on projects and new initiatives.

  Premier Medical Group is an Equal Opportunity Employer.