What does an Emergency Service Representative do?

Under general supervision: answers emergency lines, the Control Center telephones and address customer inquiries in accordance with established policy and practices

Creates Dispatch and Emergency orders in response to customer calls

Assists in preparing and distributing internal and external reports and notifications and perform call outs for additional personnel

Receives and records information and completes dispatch orders; handles unlocks as required under established policy; performs difficult clerical and office work calling for some judgment and responsibility which may include, but is not limited to, typing, filing and operating teletype

Will, when assigned, perform outbound calls, or call backs to customers.

Assists customers with account matters including, but not limited to, payment agreements and medical notes

This is a shift position

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