Concierge Supervisor

Parmelia Hilton Perth

About the role

Responsible for being the welcoming face of the Parmelia Hilton in the heart of Perth’s CBD, you will deliver exceptional hospitality experiences to every guest, every time! As Concierge Supervisor you will provide information and advice tailored for each guest with your knowledge of Perth and local attractions, offer reservation services, and oversee the management of guest luggage, mail, and taxi services. Reporting to the Chief Concierge, you will work as part of a team on a rotating shift basis, and enjoy working in a fast-paced environment.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• A competitive industry salary

• Free team member meals served fresh daily

• Worldwide travel discounts at unbelievable rates for you and your friends and family! and generous discounts on food and beverage offerings,

• Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few

• A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing

• Inclusion in a generous bonus scheme, long term career development planning and opportunities, and

• Investment in your well-being to include flexible working arrangements that support you in making space for what matters most

What will I be doing?

• Welcome our guests and partner collaboratively with the hotel team to ensure that we deliver our vision and mission to be the most hospitable company in the world

• Act as a main point of contact for guests, and assist with all inquiries

• Provide friendly advice and information on local attractions, restaurants, and services

• Maintain a sound knowledge of local events and industry trends, network with local tourist organsiations

• Ensure you are up to date with VIP guest movements and hotel special events

• Oversee the management of guest luggage, mail, and taxi services

• Ensure our Valet Parking is an exceptional experience timely, seamless, and careful

• Assist the Head Concierge with rostering, performance management, development, and training for the Concierge department

What are we looking for?

• Experience in a similar supervisory role in the hospitality industry

• Exceptional communication skills and positive nature

• Possess a valid Australian Driver’s License (dual Manual & Automatic)

• Demonstrated understanding of local restaurants, attractions and events

• Willingness to learn and be a part of reception team

• Strong organisational skills and a passion for helping others

• Full availability to work various shifts including, mornings, evenings and weekends

Job: Guest Services, Operations, and Front Office

Title: Concierge Supervisor

Location: null

Requisition ID: HOT0AJIJ

EOE/AA/Disabled/Veterans