About the Role:

Grade Level (for internal use):

08

The Role: Fulfillment Reconciliation Specialist (Commodity Insights)

The Location: 38 JALAN SULTAN AHMAD SHAH, Penang, Malaysia

What’s in it for you: As a Fulfillment Reconciliation Specialist, your role involves ensuring accuracy and consistency in the data reconciliation process for both manually fulfilled platforms over Commodity Insight’s channel partners and internal subscription system.

*Responsibilities: *

• Conduct regular fulfillment reconciliations for manually fulfilled platforms and channel partners, ensuring that entitlement data related to companies, users, and products align accurately with Salesforce billing system.

• Communicate effectively with cross-functional teams and channel partners to gather necessary information and address reconciliation-related queries.

• Monitor and reconcile entitlement data within the Salesforcebilling system to ensure that all CSM/CSM+ conversions, renewals, rebills and cancellations are accurately fulfilled.

• Investigate and resolve any discrepancies or issues identified during the reconciliation process by working closely with internal teams to rectify data errors in a timely manner.

• Work with the Research Ops team to complete CSM/CSM+ channel reconciliation requests to reconcile channel partner entitlements for Salespersons CSM Account Plan

• Adhere to SOX audit requirements and standards throughout the reconciliation process.

• Maintain documentation and records to demonstrate compliance with SOX regulations

• Collaborate with relevant teams, such as Fulfillment and Contract Support, to address root causes and implement preventive measures.

• Continuously assess and improve reconciliation processes to enhance efficiency and accuracy.

• Implement best practices and automation where possible to streamline workflows and reduce the risk of errors.

• Maintain accurate and up-to-date documentation of reconciliation processes

• Provide training and guidance to relevant teams to enhance awareness of reconciliation processes and ensure compliance with established procedures.

• Perform validation testing on Sandbox platforms as necessary to validate system changes and updates before implementation in the live environment.

• Maintain flexibility to complete other assignments as required and/or assigned to contribute to the overall efficiency and effectiveness of the fulfillment reconciliation process.

What We’re *Looking For: *

• Bachelor’s Degree or equivalent education and experience

• 2-3 years of related work experience in Fulfillment.

• Strong analytical, critical thinking, and research skills

• Effective organizational, time management and decision-making skills.

• Experience in fast paced environment with Sales Organization is a plus.

• Advanced Microsoft Excel skill level (filters, pivot tables, VLOOKUP, concatenate , etc.)

• Excellent English communication skills required (oral and in written)

• Work overtime as needed during the financial month-end close

• Flexible schedule to meet important deadlines.

• Occasional travel may be required

• Occasional work on Manila Holidays may be required

• Must be amenable to be flexible with EMEA ( 5pm - 2am ) and AMER ( 10pm-7am ) work shift

   

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. 

S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.

About S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

Job ID: 298667

Posted On: 2024-04-26

Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia