Pay Range: $19.23 - $25.66

Responsible for the daily closing and funding operations functions, including but not limited to: preparing approved loans for closing, coordinating scheduling with closing agents, generating, reviewing and validating loan documents, collecting and tracking pre -closing documentation, coordinating loan funding, escrow set-up and communicating information timely and effectively to internal and external customers. Must maintain a working knowledge of all mortgage products that are offered; to include both portfolio and investor products. Working knowledge of the legal and regulatory, as well as, timing and content requirements of the documents, by product, is essential.

Education and Experience:

• 2 years of banking or lending experience preferred

• 2 years in a professional work environment required, preferably within a bank, financial institution, or law office

Skills and Abilities:

• Basic knowledge of consumer, real estate or mortgage products and workflows preferred, but not required

• Strong computer proficiency – i.e. Microsoft Word, Excel and the Internet

• Strong written and oral communication skills

• Strong organization skills

• Strong customer service skills

• Ability to multi-task on numerous tasks simultaneously

Tasks Performed:

• 30% Prepare, balance and disclose the initial and final closing disclosures and documentation. Ensuring close attention to compliance and regulatory requirements; adhering to established timing requirements.

• 25% Perform outreach to homeowner’s insurance agents to ensure that appropriate coverage is in effect for the closing date. Generate accurate and complete closing document packages for the closing agents, ensuring that all appropriate documents, by product, are included.

• 15% Ensure timely receipt of satisfactory verifications (employment and income) prior to closing document generation. Work closely with the Loan Processing Specialist and/or Underwriter to update the file in a timely manner (as may be appropriate).

• 15% Engage closing agents to expedite the scheduling of closings within established departmental service level expectations.

• 10% Answer internal and external customer inquiries on a routine and timely basis. Provide superior customer service and professional communication. Maintain a positive attitude and work as a team player with management, co-workers, and others.

• 5% Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers

• Stationary 75% of time or greater

• Move Objects to Maximum 10 lbs

  Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Student Loan Repayment Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.

• EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)

• EEO is the Law Poster Supplement

• Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

• Family Medical Leave Act (FMLA) Poster

• Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.

NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.