Description

Some of the key job functions

• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

• Software deployment support in staging and production environments

• Develop tools to aid operations and maintenance

• System and Support status reporting

• Ownership of one or more Digital products or components

• Customer notification and workflow coordination and follow-up to maintain service level agreements

• Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

We are open to hiring candidates to work out of one of the following locations:

Noida, UP, IND

Basic Qualifications

• 1+ years of software development, or 1+ years of technical support experience

• Experience troubleshooting and debugging technical systems

• Experience scripting in modern program languages

Preferred Qualifications

• 1+ years of technical support experience