Description We are offering a contract to hire employment opportunity for a Customer Service Representative in New Brighton, Minnesota. In this role, you will be primarily responsible for onboarding new customers, handling customer inquiries, and ensuring smooth order processing and shipment. You will be engaging in both inbound and outbound calling to foster strong relationships and drive business growth. This role also involves maintaining daily office presence to support regulatory compliance efforts and assisting with sourcing and targeting within the local area.

Responsibilities:

• Engage with customers to facilitate product enrollment and initial orders

• Ensure accurate data entry into our system while maintaining confidentiality and adhering to regulations

• Provide exceptional customer service throughout the enrollment process

• Collaborate closely with the team to achieve enrollment targets and enhance customer satisfaction

• Maintain daily office presence to facilitate auditor needs and support regulatory compliance efforts

• Assist with sourcing and targeting hospital systems within the local area

• Provide assistance with system data entry and management, including training on relevant software tools

• Handle both inbound and outbound calls, aiming to build strong relationships and drive business growth

• Manage existing customer inquiries and ensure smooth order processing and shipment

• Use skills such as Microsoft Excel and Microsoft Word for efficient order entry and email correspondence. Requirements

• Minimum of 1 year experience in a Customer Service Representative role or similar

• Proficient in answering inbound calls and managing inbound/outbound calls

• Strong data entry skills and proficiency in Microsoft Excel and Microsoft Word

• Exceptional customer service abilities and commitment to delivering high-quality service

• Ability to handle email correspondence effectively and professionally

• Familiarity with order entry processes and scheduling appointments

• Knowledge or experience in the health care sector is beneficial

• Excellent communication and interpersonal skills

• Ability to work well in a team and independently

• Strong problem-solving skills and ability to handle customer inquiries and complaints efficiently

• High level of attention to detail and organization skills

• Willingness to continually improve and stay updated with product and service knowledge.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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