Account Manager

Job ID

118275

Posted

09-May-2023

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realise your potential with challenging work, exciting projects, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training, and leaders in the industry.

Our collaborative culture is built on our RISE values, respect, integrity, service, and excellence. We aim to reflect the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.

At CBRE we welcome all people across different industries to apply for open position’s regardless of background and experiences.

Role Purpose

To oversee and manage the day to day activities of the contract, including personnel, operation and maintenance of all services lines delivered by CBRE. You will support the growth of the contract, project pipeline, and the financial plans for revenue and profit delivery.

Key Responsibilities

• Daily management of the Engineering team including compliance with CBRE disciplinary processes and procedures.

• To direct, instruct and manage all CBRE staff under their control as well as SSP’s ensuring compliance with working practices.

• To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.

• Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both CBRE and the contracts Senior Management.

• Liaise and keep informed both the client and the CBRE Area Manager on all aspects of contract problems (defects & deficiencies).

• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.

• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.

• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.

• Experience in Facilities Management industry.

• Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.

• Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.

• Strong organisational and communication skills with the ability to prioritise workloads.

• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)