Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Main Purpose:

He/she must advise and provide technical expertise to customer requests while respecting company standards and ensuring customer satisfaction

Key Duties & Responsibilities:

He/she diagnoses and analyzes customer issues

He/she takes care of solving customer problems

He/she ensures follow-up with technical teams

He/she is responsible for writing articles in order to enrich the product knowledge database.

More generally, he/she will be responsible for carrying out any missions that may be entrusted to him/her in the course of his/her duties. These tasks have an evolving nature, on one hand due to the imperatives of adaptation of the company and its needs, on the other hand to the capacities and the deepening of skills

Qualifications:

Minimum Bac+2 or significant experience in the world of travel or expense report

Essential Core Skills/Experience:

Experience in Technical support

Customer relationship management

Experience in the tourism sector would be a plus

Professional/Technical Skills:

French fluent, good command of English

Good oral and written communication.

Thorough knowledge of GDS (Amadeus, Galileo and Saber) would be a plus

Competencies:

Management Skills

Motivate and value your employees to achieve the company's objectives.

Organize events, set up activities and manage resources.

Define and control deadlines and the progress of projects.

Be aware of the objectives and standards to be respected. Follow up to guarantee quality and productivity.

Knowing how to influence, convince or impress employees in order to gain acceptance for ideas, reach an agreement or induce behavioral changes.

Professional Skills

Understand the technical or professional components of the job and keep technical knowledge up to date.

Analyze problematic points by studying them in detail. Make rational and systematic decisions based on relevant information.

Speak clearly, with ease and conviction, both with a single interlocutor and with a group.

Write in a clear and concise manner, respecting the rules of grammar and using the style and language register adapted to the audience.

Personal Skills

Interact with others by being both attentive and efficient. Be respectful and able to work in a team.

Easily adapt to changing requirements and conditions.

Maintain an appropriate attitude when faced with a disappointment or a stressful situation.

Remain calm, constant and in control of your emotions.

Get involved in your work to achieve the established objectives.

Show enthusiasm and strong commitment.

Entrepreneurial Skills

Understand and apply business and financial principles. Understand the issues in terms of costs, profits, markets and added value.

Define new and original approaches to the challenges encountered. Identify new methods and be inclined to question traditional principles.

Demonstrate ability to make decisions. Take initiatives and behave like a real actor of its function.

Have a global vision of problems, events and activities as well as their longer-term impact or their wider consequences.

Personal Qualities:

Curiosity

Able to communicate effectively.

Being able to speak to non-technical people.

Proactive attitude

Good interpersonal quality

Active listening

Location

France - KDS France

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

This role is for Klee Data Systems (“KDS” or the “Company”), a member of the American Express Global Business Travel family of companies.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)