Commercial Digital Platform Manager

The Commercial Digital Platform Manager job leads the Business/Commercial Digital Banking platform inclusive of product development and management, implementation, and client services. This job will begin with a highly collaborative approach in product development and will be responsible to create, manage, and lead the customer lifecycle design.

Key Responsibilities and Duties

• Collaborates with stakeholders, business partners, and vendors to define product experiences and capabilities that align with bank wide strategies and unique vertical requirements.

• Drives decision making through a unique combination of hands-on experience, employee experience and input, and vendor experience. Develops and uses KPIs to help make data driven decisions and drive strategic priorities.

• Proactively anticipates and manages risks weighing innovation with regulatory and compliance knowledge and experience. Works with risk, legal, and compliance departments to ensure that processes meet audit and regulatory requirements, commensurate with the risk appetite of the bank.

• Designs and manages the business/commercial treasury management operational process including customer implementation of services, customer support, and ongoing maintenance.

• Collaborates with treasury management and relationship sales, deposit operations, and product management for ongoing changes and improvements.

• Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of the team.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9PL

Preferred Qualifications

• 7+ years of treasury management experience

• 5+ years of leadership experience

• Customer lifecycle experience; implementation, servicing, offboarding.

• Change management and transformation experience.

Hybrid work is a minimum of four days a week, one flexible day for remote work.

Posting End Date: 5/4/24

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Company Summary

EverBank provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.

VEVRAA Federal Contractor

Benefits Summary

EverBank is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. EverBank strives to pay wages competitive with those prevailing in our geographic areas and industry.

EverBank's Total Rewards package includes superior benefits such as, health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

EverBank prohibits pay discrimination on the basis of any protected characteristic.

EverBank may require a background check as a condition of employment. Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable federal, state, and local laws and regulations, including, but not limited to, any laws and regulations specifically pertaining to banks and federal contractors.

EverBank seeks priority referrals of protected veterans for jobs at all locations within the state.

Pay Range $151,200 to $204,600

EEO Statement

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.

Machine Readable Files

The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the benefit package options under are linked below:

Machine Readable Files (MRFs) - Aetna