Your day to day

•Lead a cohesive, productive team; providing coaching, training and counselling as required to enhance performance; including supporting the onboarding experience for new F&B team members

•In combination with the Banquets Operations Manager (BOM), organise and deliver daily briefings, meetings and training sessions as required

•Attend BEO meetings if and as required

•Supervise and maintain service delivery to brand standards and hotel goals, ensuring the appearance of staff is per hotel handbook and grooming guidelines

•Support and drive any incremental revenue initiatives as required

•Promptly resolve difficulties with service, guest comments and supplier issues, escalating as and if required

•Ensure all staff are trained to handle credit card transactions in a secure manner and inline with hotel and IHG guidelines

•Identify and adjust staffing levels, filling workforce gaps for upcoming shifts

•Ensure payroll compliance is adhered to, and ensure payroll deadlines are met with completed timesheets and exceptions at end of each shift

•Ensure event spaces are maintained and presented in such as way that they are ’always on show’

•Monitor the work environment to ensure a safe workplace; reporting hazards to the BOM in a timely manner

•Deliver customer satisfaction surveys to clients at the end of functions and events

•Collect information for post event reports

What we need from you

•Minimum 2 years’ experience in Restaurant / Bar or Events related position, preferably within a hotel/hospitality environment

•Excellent time management and organisational skills with great attention to detail

•Ability to delegate, lead and motivate a team

•Flexible and adaptive working approach

•A friendly and professional manner with great conflict resolution and negotiation skills

•Flexibility – night, weekend and holiday shifts are all part of the job

•Excellent verbal and written communication skills, bilingual or multilingual language skills are advantageous

•Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture

•Qualifications in Hotel Management and /or in F&B related field preferred, though not essential

•Bottom line is… You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.