Description

We are looking for an energetic and results-driven individual with Account management experience to drive China-based European sellers to maximize their presence and business in Amazon EU marketplaces. The Account Manager will partner with EU sellers, marketing team to grow sellers' business on Amazon EU including identifying opportunities, monitoring seller's healthy growth, performance, as well as working with sellers to achieve our standard and deliver the best e-commerce experience for customer on Amazon. The account manager will own recruiting, onboarding, monitoring, analysis, coaching and reporting on CN-based EU seller business.

The successful account manager will:

• Recruit and onboard EU sellers to participate in Amazon programs

• Work with EU sellers to grow the selections to Amazon and their business with profit

• Work with EU sellers to drive the feature adoption rate to drive the customer experience on Amazon

• Work with EU sellers to achieve data quality standards and become an expert in using internal tools to achieve results

• Work with EU sellers to drive the seller performance and product quality to ensure best customer experience.

• Do analysis to understand sales trends and drivers and develop recommendations on how to grow the business.

• Develop a thorough understanding of assigned product/industry category, including seasonality and EU marketplace business trends/events, and continually monitor competitor/industry developments

• Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession

Key job responsibilities

As a Time Bound Program AM (L4 IC), this role is expected to drive business growth by delivering program goals through efficient leads engagement (1:125 per week), enhancing Seller awareness for managed programs through both 1:1 AM engagement and mass communication, and contributing insights to identify main blockers, pain-points and SPs experiences to help program evolution. In particular,

1) Deliver both input and output goals and constantly improve pitching efficiency;

2) Generate Seller insights to help team identify and remove program blockers;

3) Have sufficient knowledge of managed program, and be able to contribute to program pitch deck and SME contents.

We are open to hiring candidates to work out of one of the following locations:

Hangzhou, 33, CHN

Basic Qualifications

• 2+ years of sales or account management experience

• Experience analyzing data and best practices to assess performance drivers

• Strong verbal and written communications skills in oral English, as well as the ability to work effectively across internal and external organizations

Preferred Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts

• Cross-border account management experience is preferred