Scotiabank French Bilingual Customer Service Officer - Full-Time - Halifax, NS in Halifax, Nova Scotia

French Bilingual Customer Service Officer - Full-Time - Halifax, NS

Requisition ID: 27741

Join the Global Community of Scotiabankers to help customers become better off.

A lost bank card, new savings account or product inquiry – these are just a few of the many different reasons Scotiabank customers reach out to our Contact Centre team for assistance.

Our Customer Service Officers are engaged specialists who investigate customer inquiries and identify additional opportunities to provide the advice and solutions designed to ensure the financial wellbeing of our customers.

As a Bilingual Customer Service Officer, You are :

  • The calming, attentive voice at the end of the line.

  • The empowered specialist and passionate advocate of our “customers’ right to become better off.”

  • A committed member of a team with a common goal -- the delivery of memorable customer experiences with easy, simple solutions and the personalized advice that are the cornerstone of the Scotiabank brand.

You’ll be responsible for :

  • Providing advice and solutions via telephone to a high-volume of inbound customer calls originating from anywhere in Canada.

  • Applying expert knowledge of Scotiabank’s products and services.

  • Pro-actively identifying opportunities to maximize the customer experience.

To be successful in this role, You :

  • Fully bilingual in English and French (Required)

  • Will possess a year or more of experience providing enhanced service experiences to customers.

  • Have obtained a High School Diploma or a recognized educational equivalent.

  • Are skilled at leveraging your interpersonal abilities and communication skills to ensure customer satisfaction.

  • Are motivated to apply the strategic thought and problem-solving abilities required to investigate and provide needs-based solutions to customer concerns.

  • Are comfortable with a self-directed approach to learning and maintaining your knowledge of the online job aids and resources required to perform in your role.

  • Are comfortable navigating software, supporting customer digital banking options and navigating numerous internal Bank systems while simultaneously engaging with customers.

  • Have a keyboarding speed of preferably 25-30 WPM.

Those Who Join Our Team Will Have:

  • The opportunity to contribute to the success of a team, the Centre and the Bank.

  • A rewarding career path with access to ongoing learning and diverse opportunities for professional development.

  • A competitive compensation and benefits package.

  • Opportunities to work on Bank initiatives to “make a difference” in our communities.

  • An inclusive workplace culture that values diversity and potential

Employment Details:

Location: Our Customer Contact Centre is located on the upper mall level of Scotia Square, 5201 Duke Street, Halifax, NS

Multiple Position Start Dates : August 13th, 2018 OR September 10th, 2018

Position Status: Full-time Regular – 37.5 guaranteed hours per week with future opportunities for advancement and career growth.

Training Details:

8 weeks of paid, in class, mandatory training is provided. Non-negotiable.

Shifts after Training:

Candidates must be flexible to work anytime within our hours of operation (7 am – 1 am AST).

Assigned Shifts will be finalized approximately 4 weeks prior to training end date.

Location(s): Canada : Nova Scotia : Halifax

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.