**[Salary: [Commensurate with experience

[Required:]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}**

• Active/recent U.S. Government Security Clearance
• Minimum of 3 years Help Desk support experience.
• Windows 10 Training
• IAT Level II certification.
• Must possess one or more of the following: GSEC, Security +CE, SSCP or CCNA-Security.

[Desired:]{arial",sans-serif"=""}

• Five years Desktop Support and IT related troubleshooting, installation, and configuration experience.

[Job Description:]{arial",sans-serif"=""}

• Resolve workstation and server related issues.
• Complete troubleshooting, installation, configuration, and management requests.
• Ensure desktop programs comply with policies and security regulations.
• Catalog, maintain and track software distribution library.
• Verify license keys and quantities, report unauthorized software or software exceeding the quantities of licenses purchased, and remove unauthorized or excess software.
• Assist in the planning and execution of unit and system testing, application installation, and imaging remotely.
• Access, install and monitor software packages on IT systems and related hardware.
• Troubleshoot network printers and network digital senders utilizing Windows Server 2016 and HP Web Jet Admin Printer Management Tool.
• Access and resolve end-user permissions on computers, reconfigure file structures, and ensure all computers are protected from viruses and malware.
• Desktop Reimaging Services

[Physical and Mental Requirements: [Performance of essential and ancillary functions may require:]{arial",sans-serif"=""}]{arial",sans-serif"=""}

• Bending, stooping, and sitting.
• Walking or standing for prolonged periods.
• Ability to lift up to 50 pounds.
• Requires near vision acuity to review written documentation.
• Ability to hear and understand speech at normal room levels and on the telephone.
• Manual dexterity to operate a telephone and keyboard.
• Ability to lift horizontally and vertically.

**[Clearance: [Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Hire dates are dependent upon the issuance of an interim or final government security clearance.

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