Member Retention Field Associate

Location: Must be located within 50 miles of New York City | This hybrid position will be working 3 days in the field and 2 days from home

Schedule: 5 days per week, rotating between Monday-Friday and Monday-Thursday and Saturday

The Member Retention Field Associate is responsible for managing members scheduled to lose Medicaid, FHP or CHIP coverage in the recertification process.

How you will make an impact:

• Manages members and recertifies their benefits with the State prior to the member losing coverage.

• Manages enrollment with completing applications that were submitted as incomplete or were determined to have presumptive or temporary eligibility.

• Collects delinquent premiums to ensure members do not lose healthcare coverage.

• Completes assigned appointments in a timely manner.

• Creates recertification appointments by home visits from member contact lists.

• Attends recertification events.

Minimum Requirements:

• Requires a high school diploma or GED equivalent and a minimum of 1+ years of related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Bilingual in Mandarin/Cantonese preferred.

• The ability to work flexible hours and weekends and to pass Marketing Training Program to become certified as a Facilitated Enroller in NY State.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $25.90/hr to $32.38/hr.

Locations: New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.