After Sales Specialist represents the point of contact and focal point for the assigned customer base once the product has been delivered to customers.

In this role you will look after establishing and keeping excellent relationships with customers,handling field and in house service activities, so that all service administration is aligned, up to date and detailed.

Your Responsibilities Will Be:

• Processes efficiently complains from Customer about product delivered.

• Receiveces and processes customer’s requests for technical support (remote helpdesk or physical intervention at the site), as well as customers’ modifications/upgrades to existing products.

• Operates Product recalls, in relation to the customer’s complains.

• Settles and Handles priorities, by coordinating them in all their facets.

• Within the After Sales domain, Works as a Project Manager, appropriately balancing costs, time, purpose, quality and risks, from the opening of the request until its final closure.

Collaborating with internal relevant company departments and external business partners, plans, monitors and coordinates the entire activity with the main aim of guaranteeing extensive answers and/or offering timely, efficient, effective solutions, as well as maximum customer satisfaction

Who You Are:

You are a proactive person who likes challenges, always eager to make the difference and meeting both customers satisfaction and business results.

You are flexible and ready to tailor your service according to the environment in which you operate, by creating a strong partnership with your colleagues and customers.

For This Role, You Will Need:

• Customer orientation

• Ability of handling Complexity

• Planning and aligning

• Communicates efficiently

• Collaborates

• Flexible Learning

• Able to fully understand mechanical and electrical schematics and wiring diagram

Preferred Qualifications that Set You Apart:

• Secondary School Diploma in technical area.

• Good knowledge of Office Suite in particular Excel.

• Intermediate English level.

• Even a short experience in a Operation Department of a methalmechanic industry.

Our Offer To You:

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, which inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about this here: https://www.emerson.com/en-us/careers/diversity-and- (https://www.emerson.com/en-us/careers/diversity-and-inclusion) inclusion (https://www.emerson.com/en-us/careers/diversity-and-inclusion)

Requisition ID : 24005450

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.