Agile5 Technologies, Inc. Help Desk Specialist in Fairmont, West Virginia

Help Desk Specialist – Fairmont, West Virginia

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Employment Type Full-Time

Minimum Experience Entry-level

About Agile5: Agile5 Technologies, Inc., is a Woman-Owned Small Business (WOSB) and information technology services firm that specializes in the design, development, testing, integration, and maintenance of enterprise software systems. We believe our employees are the company’s most valuable asset. We are invested in seeing our employees grow in their careers, while maintaining a work/life balance. We have an immediate, full-time need for skilled, energetic, and driven Help Desk Specialists.

Security Clearance Level: Active Secret required with the follow-on ability to obtain a Top Secret (TS). Candidates must already possess this clearance level upon applying.

Description: The Help Desk Specialist will provide on-site operations Tier 1 support on a Government contract in a 24/7 environment, with the ability and willingness to operate in a shift-work environment including weekends and holidays. The successful candidate will demonstrate the ability to troubleshoot hardware, networking, SQL server, and Windows operating systems. He or she will possess the ability to create scripts for system administration/setup, examine firewalls and ports to identify and fix communication issues, perform database maintenance, ensure data integrity, and track hardware locations. The Help Desk Specialist will be fully proficient in the use of PCs and all programs included in the Microsoft Office application suite.

Help Desk Specialist Job Duties:

  • Provide systems administration support services including remote troubleshooting of servers, security administration, maintenance, and network management

  • Open trouble tickets from calls and email

  • Work as a team to resolve trouble tickets and calls regarding identification and resolution of network connectivity issues, software and hardware upgrades, and general maintenance of servers and peripherals

  • Resolve trouble tickets and calls regarding general systems and database operations, administration, maintenance, documentation, and reporting

  • Interact with customers in response to reported problems, defining requirements and data collection needs

  • Collaborate and coordinate with outside organizations such as trouble ticket elevation to Tier 3 support

  • Collaborate with development team to provide information and data for elevated trouble tickets

  • Provide technical support for both hardware and software issues encountered by users

  • Manage the configuration and operation of client-based computer operating systems

  • Monitor the system daily and respond immediately to security or usability concerns

  • Create and verify backups of data

  • Respond to and resolve help desk requests

  • Upgrade systems and processes for enhanced functionality and security issue resolution

  • Administer infrastructure, including firewalls, databases, malware protection software, and other processes

  • Review application logs

  • Install and test computer-related equipment

  • Perform other duties as assigned

Education Requirements: Minimum associate’s degree in Information Technology (IT)-related field, or 1 to 5 years of systems administration or relevant IT experience

Desired Skills / Qualifications: Security + and environmental (Windows, Cisco, Red Hat) certifications preferred

Location: Fairmont, WV

Status: Full time

Physical Requirements: Must be able to remain in a stationary position for long durations of time. Also, must be able to continuously operate a computer and other office productivity machinery.

Travel Required: No

This job description is subject to change at any time.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.