The Customer Service Account Associate is responsible for processing information and correspondence associated with customers and their requirements, data interpretation and input, customer service complaints and general department/office functions.

• Process packing slips & bills of lading for invoicing daily. Mailing invoices, faxing shippers, and transmitting electronic invoices to specific customers' standards.
• Process customer purchase orders and EDI (electronic data interchange) assuring all information between customer and Trayer agrees, and acknowledgements are sent.
• Handle/resolve customer inquiries, problems, and claims.
• Access specific customer websites to obtain purchase orders, send ASM's and exchange information.
• Maintain and file documented information.
• Complete all required reports and records accurately and in a timely manner.
• Assist in coverage for the Reception Desk and mail duties as required.
• Performs other duties/tasks as directed by supervision or management.
• Ability to assist the Sales Manager with research and general requirements associated with promoting Customer Service.

Qualifications: - High school diploma/GED OR equivalent experience required, college degree preferred. - Must be dependable, able to work with little or no supervision, and have a positive steady work ethic. - Strong analytical, problem solving, and time management skills. - Ability to keep work area neat and clean and eliminate potential hazards. - Ability to conform to company policies/ procedures and OSHA standards with the goal of zero safety related incidents. - Personable, but professional. - Excellent working knowledge of Microsoft office products and Excel spreadsheets. - Ability and capacity to train and expand knowledge based on company specifications and requirements.