About Jumeirah & the Hotel:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

Jumeirah Creekside Hotel is a contemporary lifestyle hotel located 2km from Dubai International Airport in the heart of old Dubai. Set in landscaped grounds overlooking Dubai Creek, the hotel offers 292 rooms and suites, 21 meeting rooms, four restaurants, an award-winning spa and access to sports and leisure complex, The Aviation Club. Designed from the outset to connect the hotel to the region’s vibrant arts and cultural heritage, Jumeirah Creekside Hotel houses one of Dubai’s largest art collections – a specially commissioned collection of 482 pieces by 52 artists with roots from the Middle East. Rooted in the cultural and cosmopolitan essence of Dubai, the property combines comfort and unrivalled connectivity with true Arabian hospitality for the ultimate business and leisure experience.

About the Job:

To ensure that the level of service that is delivered to guest is safe and professional. To follow Jumeirah standards, aiming to exceed guest experience. To ensure that all guests are given a friendly, courteous, informative and efficient service during shuttle service transfers. To assist guest with unloading and loading of luggage. To assist and co-ordinate with the valet attendants to ensure a clean and free driveway and to call for taxis and open car doors for guests. To assist guests with information about Jumeirah hotels and Dubai.

Your main duties will include:

• Report for duty punctually and wearing the correct uniform and nametag at all times.

• Maintains the privacy of all guests by ensuring that we follow the General Data Protection Regulation (GDPR)

• Follow the PCI (Payment Card Industry) policy and procedure.

• Follow FRAUD PREVENTION policy and procedure.

• Carry their valid UAE driver’s license at all times whilst on duty.

• Carry a company mobile phone at all times in order to be reachable whilst out of the hotel.

• Ensure that all the vehicles are clean inside and outside on a daily basis before the first trip.

• Check the vehicle Tyre pressure.

• Check if there is sufficient fuel to operate the shuttle trips for the day.

• AC in the vehicle should be switched on and the temperature is adjusted based on weather conditions.

• Bus should be parked in designated parking area.

• All guests to be welcome welcomed into the vehicle.

• Whilst the guest is boarding the bus driver has to check with all guests if they have their beach tickets or room key card holder if they are visiting WW/JZS.

• Ensure that all passengers have fastened seatbelts (where fitted) prior to commencing journey.

• Drive safely at all times adhering to all traffic laws and speed limits keeping in mind the safety of the guests and maintain the vehicles in proper shape.

• Avoid using the mobile phone when guests are in the vehicle and always use the hands-free set whilst driving.

• Always adhere to the given schedule keeping in mind heavy traffic during rush hours.

• Be well informed at all times about any information that might be useful to the guests (i.e. events in town, new restaurants and bars, sports and sightseeing etc.) and to pass the knowledge on to the team.

About you:

Qualifications

ESSENTIAL

• Able to communicate effectively and to respond well (switched on) to questions and requests.

• Well versed spoken and written English, assertive communication style

• Have a valid UAE driving License of 02 years and above for Light.

DESIRED

Additional Language: Arabic, Russian or European language

Experience

• Min 2 years Luxury Hotel Experience

• Accustomed to handling customer complaints of varying severity.

Skills

• Time Management

• Leadership and People management skills

• Excellent communication skills, both verbal and written

• Safe driving

Competencies

• Well-groomed and presented.

• Enthusiastic and eager.

• Portrays self confidence.

• Able to work in a team, i.e. caring about other team members and different nationalities.

• Should be a quick learner and able to adapt to a new environment.

About Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer reduced hotel rates across our properties globally, excellent care package, flights home, accommodation allowance, health insurance, up to 50% discount off Jumeirah F&B Outlets.