GSCO celebrates diversity and values the strengths that come with having a diverse community. People from historically marginalized groups are strongly encouraged to apply.

Girl Scouts has been equipping girls to achieve their full potential more than 100 years-and today, Girl Scouts stands as the preeminent leadership development organization for girls, with 2.5 million members across the nation and around the globe.

At Girl Scouts of Colorado, we serve more than 20,000 members and we believe all girls should have the opportunity to reach their full potential and all girls have the power to change the world.

GSCO celebrates diversity and values the strengths that come with having a diverse community. People from other historically marginalized groups are strongly encouraged to apply.

Here's your opportunity to enhance your career while making a difference in girls' lives and in the world!

You will be joining a supportive and flexible work environment with team members who work together to champion girl ambition. We are on a mission to build girls of courage, confidence, and character who make the world a better place. The right candidate won't just be promoting a program. Their work will impact and change future generations!

What is a Volunteer Support Specialist?

The Volunteer Support Specialist is responsible for duties relating to the onboarding and retention of volunteers and girl members. Responsible for implementing and assessing comprehensive year-round membership support strategies that increase girl and volunteer membership and enhance retention. The Volunteer Support Specialist develops and works closely with teams of service unit volunteers and direct-service volunteers to ensure they have the necessary resources to provide high-quality program experiences to girls. Frequent travel required. In greater detail, please see below:

**It is required that this Membership Specialist resides within (or very close proximity to) Metro Denver, Colorado, USA.

Develop, cultivate, and support relationships with service unit and troop volunteers in assigned area to support delivery of Girl Scout programming. Develop and implement volunteer support plans that align with organizational strategy in volunteer and youth retention, GSLE delivery, service unit development, and volunteer communications, assessment and recognition. Support troop leadership teams and caregivers in completing renewal of their Girl Scout membership on an annual basis. Communicate that membership registration is a requirement of participation in the Girl Scout program. Provide ongoing support, supervision, and direction to administrative volunteers in assigned geographic areas by interpreting Girl Scouts of the USA and council policies, standards, and procedures and by directing volunteers to additional support services. Support service unit development and maintenance through implementation of recruitment and support strategies. Identifies the need for and provides timely problem solving and conflict resolution support/intervention when appropriate. Support service units and troops in participation in product programs in coordination with the Product Program team. Work collaboratively with all Council departments to ensure council program and initiatives are successfully marketed to youth and adult membership. Ensure volunteers in assigned geographic area receive timely appreciation and recognition for their volunteer efforts. Provide professional, superior customer service to all internal and external customers, members, volunteers, staff and other community contacts in person, electronically and by phone. Ensure that diversity and pluralism is embraced and incorporated into the daily work of the position. Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude. Respect the confidential natu e of all information pertaining to staff, volunteers, and Girl Scouts.

Other Responsibilities

Collaborate with other members of the regional and volunteer support, recruitment, and placement specialist teams statewide to ensure the effective implementation of local and statewide renewal and member engagement strategies. Collaborate with the program team to drive participation in staff-led program opportunities. Collaborate with the customer care and data teams to ensure prompt response to customer inquiries and accuracy of membership data. Collaborate with Product Program team to drive participation in and deliver on a positive member experience within the product programs. Support the efforts and commitments of Girl Scouts of Colorado in the area of pluralism and diversity throughout the organization and within each community served.

JOB QUALIFICATIONS

Strong written, oral, and interpersonal communication skills, including public speaking and networking skills required. Skills in conflict resolution and mediation. Knowledge of volunteer management strategies preferred. Proficient in Microsoft Suite of programs. Strong motivational, organizational, and problem-solving skills. Ability to quickly learn and adapt to changing technologies. Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism. Bilingual skills desired but not required.