Job Information
Express Employment Professionals- Danbury, CT Customer Service Representative (CSR) in Danbury, Connecticut
Description The Customer Service Representative answers incoming calls fromcustomers to receive and take orders. They address inquiries, field questions,handle complaints, and troubleshoot problems.
General Duties
- Communicate with customers by phone, email, and mail to ensure the bestservice
- Answer customer questions regarding products, services, or operations
- Receive and process orders
- Provide pricing, services changes, and shipping details
- Work with vendors to confirm orders are filled per required specifications
- Answer client questions, investigate complaints, and correct errors usingrecord files
- Refer service complaints to appropriate departments forinvestigation