About the Role:

Grade Level (for internal use):

09

About the Role:

The Team:

The ClearPar Implementation Analyst role is part of a team based in Dallas, TX. This is a hands-on role which will require quick learning and a strong independent work ethic. The role is dynamic and provides a fantastic opportunity to be involved in all aspects of client implementations with an emphasis on interfaces and integrations with WSO.

In this role, you will be working with clients globally on technical implementation activities, generally, in an offsite capacity. You will be managing projects along with clients and their expectations throughout the full implementation process from kickoff to completion. You may need to coordinate the activities of multiple teams throughout IHS Markit in order to accomplish this when working on an implementation, and you will need to keep clients updated and the project moving forward as part of ongoing implementations, so there will be an important emphasis on continual project management.

Responsibilities and Impact:

At times, team members may be required to travel to client sites to assist with onsite implementation activities. You will be trained on multiple products and interfaces including WSO integrations with the ClearPar platform as well as some cross-training on WSO Interface products such as TradeIn and Standard interfaces.

• Significant customer service focus with high level of ownership

• Willingness to learn new skills

• Excellent problem-solving skills

• Attention to detail

• Strong interpersonal skills with practical, can-do approach

• Self-motivated, proactive work ethic

• Excellent written/oral communication skills

• Ability to collaborate in a team environment

• Passionate about our business

• Sound technical and analytical skills

• Significant customer service focus

Responsibilities

• Facilitates client training and provides advice on operational issues

• Participates in pre-sales activity, often demonstrating product functionality and proposed timelines

• Communicate with clients throughout the implementation project life cycle

• Coordinates activity of multiple teams involved in an implementation where necessary

• Helps establish cost and time estimates for implementation

• Maintains up-to-date awareness of the current and future directions of the business and industry

• Make recommendations for implementation of new procedures and best practices

• Supports Management in strategic developments across the industry with particular reference to existing products

• May act as a resource to assist product teams in the Scoping and/or Testing process

• Updates and supports the designated team lead on all business aspects and issues throughout the Implementation project life cycle

• Potentially visits client sites and has detailed working knowledge of how Markit WSO products are supporting their business

• Potentially leads onsite training and implementation efforts at a client site

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $60,341.00 to $ 108,085.25. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (https://spgbenefits.com/benefit-summaries/us) .

What We’re Looking For:

Basic Required Qualifications:

• University Degree or equivalent

• 2+ years of experience in issue troubleshooting, support or similar role

• Exposure to software development & project management a plus

• Experience in issue troubleshooting

• Working experience in customer-facing role

• Comfortable managing change to Production/Business Critical applications in high-visibility environments

• Experience working within a product/application support team

• Critical thinking and problem solving

• Able to tolerate high stress environment

Additional Preferred Qualifications:

• Experience with Wall Street Office Product Suite

• Working knowledge of SQL a plus

• Knowledge of financial markets or financial feeds would be very useful

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Include for roles that are bonus plan eligible, including sales commission plans.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

BSMGMT202.1 - Middle Professional Tier I (EEO Job Group), BSMGMT203 - Entry Professional (EEO Job Group)

Job ID: 301141

Posted On: 2024-05-10

Location: Dallas, Texas, United States