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What We'll Bring:TransUnion LLC: Bilingual Customer Service Representative (Rep II) (Crum Lynne, PA)

At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

TransUnion believes in investing in the best people. Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles and careers.  Our organization supports ambitious individuals who seek career satisfaction and development.

Who We Are

A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We're on an exciting journey and you can be a part of it.

What you will do *Manage incoming calls and emails for both English and Spanish speaking banking and business customers *Translate and respond to emails, and review contracts and other documents *Identify and assess customers' needs to achieve satisfaction *Build sustainable relationships of trust through open and interactive communication *Provide accurate, valid and complete information by using the right methods/tools *Meet personal/customer service team targets and call handling metrics *Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution *Keep accurate records of customer interactions and process updates or dispute information on consumer files *Follow communication procedures, guidelines and policies *Take the extra mile to engage internal and external customers, always being scrupulous and thorough

What you will bring *Proven customer support experience or experience as a client service representative. Experience in a contact-centre environment is considered an asset, but is not mandatory *Track record of over-achieving quotas *Bilingual in both English and Spanish language, ability to read, write and translate. *Strong call handling skills and active listening *Familiarity with CRM systems and practices *Customer orientation and ability to adapt/respond to different types of characters *Excellent communication and presentation skills *Ability to multi-task, prioritize and manage time effectively *High attention to detail and ability to meet quality standards *Comfort with technology and the ability to handle multiple systems at one time *Previous experience in a credit or financial industry is preferred but is not considered mandatory *High school diploma or equivalent (College diploma is preferred)

Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

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What You'll Bring: 1-2 years of experience in an operations environment.

High school diploma required. Associat or bachelor's degree is a plus.

Spanish bilingual language ability

Impact You'll Make: Analyze and process complex consumer files received from various internal / external business partners with prompt solutions. Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management. Collect and distribute data to law enforcement for cases involving fraud where an investigation has been started. Answer and respond to incoming calls and written inquiries from consumers and customers providing prompt resolution to escalated inquiries such as: consumer disputes, fraud resolution, and identity theft for (minors/adults). Analyze consumer contact data and report error trends to management.

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

Benefits: TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion's Employee Resource Groups.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:Rep II, Consumer Operations Support

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.