Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Safety and Quality Patient Experience Specialist II (SQPE) leads safety, quality, and experience work at our Cleveland Clinic Main Campus. The Specialist coordinates and implements improvement initiatives. The focus of this role is safety through leading steps to building a HRO (High Reliability Organization). Your primary duties will include but are not limited to:

• Partnering with clinical leadership to set objectives and key results.

• Modeling Cleveland Clinic Core Values and behavioral standards.

• Coordinating with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics.

• Participating in engraining the safety, quality, and experience requirements as outlined by regulatory and accreditation bodies.

The ideal caregiver is someone who:

• Is a Registered Nurse with passion for safety and critical thinking skills.

• Is Investigative and can research policies and present information so employees feel safe to disclose information.

• Has written and verbal communication skills.

• Has High-level management and leadership skills.

This is a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will experience great exposure to both the institute and department leadership and have numerous opportunities for career growth.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Oversees the creation, review and refinement of the scope of the Patient Safety Program within the facility on an annual basis.

• Collaborates with Quality Department in meeting Joint Commission and other regulatory agency requirements.

• Coordinates the activities of the Patient Safety Committee including public reportable clinical data sets.

• Serves as liaison between CNO/CEO and Safety Committee.

• Reports medical errors and near misses, as well as corrective actions taken.

• Oversees the management and use of medical error information.

• Reviews internal error reports and utilizes information from external reporting programs to achieve internal outcomes.

• Investigates (along with Risk Management) patient safety issues within the facility.

• In collaboration with Quality/Risk Management, identifies, manages, and participates in the review of adverse events that may have or have resulted in patient harm.

• Participates in sentinel event process.

• Develops action plans identified through root cause analysis.

• Other duties as assigned

Education:

• Bachelor's degree in nursing, Healthcare Administration, Business, Engineering, or related field required.

• Master's degree preferred and can offset with two (2) years of related experience.

Certifications:

• Certified Patient Safety Professional (CPPS) or Certified Professional in Healthcare Quality (CPHQ) required within one year of hire.

• Registered Nurse Preferred

*Other preferred certifications: *

• Certified Patient Safety Professional (CPPS) 

• Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP)  

• Process Improvement Certification preferred: Lean, Six Sigma, etc. 

• Certified in Infection Control (CIC) 

• Certified Patient Experience Professional (CPXP) 

Complexity of Work:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.

• Supports a large specialty hospital, academic medical center, or an enterprise assignment.

• Must be able to work in a stressful environment and take appropriate action.

• Must represent clinical transformation in embodiment of Cleveland Clinic values.

• Ability to engage senior management and apply critical thinking and decisive judgment.

• Familiarity with basic statistical analysis, CI (Continuous Improvement) tools and change management techniques.

• Effective communication skills and ability to collaborate with all organizational levels.

• Must be able to work in a dynamic ever-changing environment and take appropriate action.

Work Experience:

• Minimum seven (7) years of related experience with safety, quality, patient experience and Performance Improvement program or related healthcare experience.

• Previous experience in working with Joint Commission, HFAP, CMS (Centers for Medicare and Medicaid: Government agency that provides reimbursement for accredited trainees) surveys process preferably in a leadership/coordination role.

• In-depth knowledge of patient safety best practices, joint commission standards, and conditions of participation.

• Clinical experience preferred and will offset three (3) years of experience requirement in SQPE.

Physical Requirements:

• Ability to communicate and exchange accurate information.

• Ability to perform work in a stationary position for extended periods.

• Ability to work with physical records or operate a computer or other office equipment.

• In some locations, ability to travel throughout the hospital system.

• In some locations the ability to move up to 25 lbs.

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $30.41

Maximum hourly: $46.38

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities