About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.

• Performs technical-based activities.

• Contributes to and manages projects.

• Uses deductive reasoning to solve problems and make recommendations.

• Interfaces with and influences key stakeholders.

• Leverages previous knowledge and expertise to achieve results.

• Ability to complete work self-guided.

• College or university degree required.

General Profile

• Server Administration: Installing, configuring, and maintaining Windows servers, ensuring their stability, security, and optimal performance.

• Active Directory Management: Managing user accounts, groups, and organizational units within Active Directory, as well as implementing and maintaining Group Policies.

• System Monitoring and Troubleshooting: Monitoring system performance, identifying and resolving issues, and implementing solutions to prevent recurrence.

• Security Management: Implementing security measures such as firewalls, antivirus software, and access controls to protect systems from cyber threats.

• Backup and Recovery: Developing and implementing backup and disaster recovery plans to ensure data integrity and system continuity in case of failure or disaster.

• Scripting and Automation: Writing scripts, particularly in PowerShell, to automate routine tasks and streamline system management processes.

• Patch Management: Applying software updates, patches, and service packs to servers and workstations to keep them secure and up-to-date.

• Virtualization: Configuring and managing virtualized environments using platforms such as Hyper-V or VMware, including virtual machine provisioning, resource allocation, and performance tuning.

• Documentation: Maintaining comprehensive documentation of system configurations, procedures, and troubleshooting steps for future reference and knowledge sharing.

• Collaboration and Communication: Working collaboratively with other IT teams and stakeholders to support business objectives and communicate technical information effectively.

Functional Knowledge

• Requires expanded conceptual knowledge in own discipline and broadens capabilities.

Business Expertise

• Uses an understanding of key business drivers to accomplish work.

Impact

• Impacts a team, by example, through the quality service and information provided

• Works within guidelines and policies.

Leadership

• No supervisory responsibilities.

• Provides informal guidance to new team members.

Problem Solving

• Uses existing procedures and technical experience to solve problems.

Interpersonal Skills

• Exchanges complex information and ideas effectively.

Responsibility Statements

• Manages task-based queue/work completed tickets in the order received and based on criticality.

• Supports installations and troubleshooting of local infrastructure issues.

• Assists Sr. Engineers with designing and implementing new solutions.

• Helps maintain and update documentation.

• Administers onsite and remote assistance.

• Participates in planning, daily meetings, and backlogs sessions.

• Performs other duties as assigned.

• Complies with all policies and standards.

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.