Michigan Kenworth is currently seeking a talented individual for a Body Shop Advisor position in the Grand Rapids area! This position is ideal for someone with related experience, effective communication skills,  and the ability to work well under pressure. This is a great opportunity to join a growing and successful dealer group!

Primary Duties:

• Create a positive initial contact with body shop customers
• Ensure that all body shop phone calls are handled professionally and expediently
• Work closely with shop foreman to schedule repairs
• Perform additional duties as required by the Body Shop Manager
• Perform all required tasks in accordance with company Standard Operating Procedures

• Send professional Estimates to include parts and labor to customers

   

Duties

• Open work orders
• Discuss service issues with customer and create an accurate description of customer's service problems and requests
• Determine method of payment and explain payment requirements to customer before work commences
• Maintain communication with customer as necessary during the repair process
• Maintain complete knowledge of OEM and vendor warranties
• Close repair orders
• All other duties as assigned