Deli Shift Lead (full-time, open availability including weekends)

Burnsville, MN (http://maps.google.com/maps?q=13750+County+Road+11+Burnsville+MN+USA+55337)

Job Type

Full-time

Description

Are you passionate about delicious, made-from-scratch food? Do you thrive on providing exceptional service to the public? Are you bursting with ideas to take a business to the next level? If so, we want you to be a part of our dynamic team at Valley Natural Foods!

Valley Natural Foods is more than just a grocery store; we're a community hub dedicated to providing fresh, wholesome foods and fostering connections with our customers. Our commitment to sustainability, quality, and service has earned us recognition as a destination for foodies and health enthusiasts alike.

As a Deli Shift Lead, you'll be leading by example and inspiring our team to deliver outstanding service. You'll have the freedom to share your ideas and creativity as we work together to continuously improve our business and make a difference in the lives of our customers.

Deli Counter, Grab and Go, and Bakery Case Operations

• Prepare sandwiches to order and serve customers from hot and cold deli cases.

• Operate scale and accurately weigh and label deli case items

• Offer samples, suggestions and ways to prepare products and call for backup as needed

• Ensure freshness of deli items by rotating and by keeping batches separate by date

• Label or sign items with price and ingredients when required by established standards

• Promote Membership benefits with non-members

• Assist in preparation of catering orders when necessary

• Follow food preparation/food handling sanitation procedures in compliance with Health Department regulations

• Maintain proper levels of inventory in Grab-and-Go case to ensure that is well stocked and faced

• Pull old or low-quality items, record and properly dispose of them, following established procedures

Juice Bar, Salad Bar and Hot Bar Operations

• Prepare fresh juices, smoothies, coffee drinks and tea, operating juicer and espresso machine

• Prepare items for salad bar according to checklists

• Ensure adequate condiments, utensils and containers at salad bar/hot bar

• Accurately and efficiently operate cash register and process customer payment

• Ensure department transfers are completed accurately

• Call for back-up as needed to minimize wait time for customers

• Ensure temperatures are taken and recorded

Business Leadership and Communication

• Participate in on-the-job training of new employees, helping to ensure they are properly trained

• Provide feedback for employee performance to Deli Management

• Take an active role in coaching employees to success in their job by using Open and Direct Communication

• Find coverage for shifts vacated due to absence/illness. Cover shift if no replacement is found

• Ensure the department operations are running efficiently in absence of the department manager

• Proactively and continually seek and implement innovative solutions to increase quality, value, service and efficiency for our members and customers

• Treat people with dignity and respect and behave ethically with integrity at all times; tolerate no less from others

Business Operations, Safety and Compliance

• Alert Management of potential theft or other emergencies

• Wash dishes according to established guidelines

• Receive and check in orders to ensure quality and quantity match expected

• Maintain fully stocked department by accurately cutting, wrapping, pricing, labeling and stocking product

• Place and pull special orders for customers

• Coordinate tasks for staff when there are no customers to serve

• Maintain work area in sanitary and orderly condition following guidelines set by Deli Management

• Clean up spills immediately and take out trash after shift

• Open and close the department according to checklist standards

• Report customer suggestions, comments, complaints to Deli Management

• Attend Deli staff meetings and other assigned training requirements

• Participate in inventory counts

• Keep department equipment in working order and advise Deli Management of equipment problems

• Identifies self as employee by being in VNF attire and nametag

• Perform any other duty as assigned by Management Team

Requirements

Mandatory Qualifications:

• Must be 18+

• English proficiency

• Excellent time management, organizational and communication skills

• Detail oriented and able to multi-task and remain flexible to the changing needs of the business

• Regular, predictable attendance

Preferred Qualifications:

• Previous customer service, cash handling and supervisory experience (1-3+ years)

• Familiarity with POS systems

• Familiarity with natural foods, grocery industry or cooperatives

Physical Demands:

• Ability to lift/push/pull/carry up to 30 pounds frequently; 30-50+ pounds occasionally

• Manual dexterity with ability to reach, grasp and perform repetitive motions with hands, wrists, and fingers for extended periods of time

• Mid-to-general range visual acuity to evaluate and interact in working environment and operate deli equipment for extended periods of time

• Ability to stand and walk for extended periods of time

• Regular exposure to refrigerated/frozen and hot/humid environments

• Ability to climb ladders, kneel, crouch, and bend occasionally required

• Ability to be exposed to, work with, and directly handle dietary allergies including, but not limited to: gluten, wheat and flours; dairy and soy; meats and shellfish; peanuts and tree nuts

• Ability to work safely with sanitation supplies

Reports To:Deli Manager

Supervises:Employees scheduled on shift, no exclusive authority

Department, Status and Salary:Deli, Full Time, Hourly (At Will)

Valley Natural Foods Core Competencies

• Adaptability/Flexibility/Dependability

• Communication/Listening Skills

• Customer Service/Customer Focus

• Integrity/Ethics

• Sense of Urgency/Productivity

• Teamwork/Interpersonal Skills

• Work Environment/Safety/Job Knowledge

Position Specific Competencies

• Decision Making/Judgment

• Initiative

• Product Knowledge

The information above is intended to describe the general nature and level of work being performance by people

assigned to this work. This is not an exhaustive list of all duties and responsibilities. VNF management reserves

the right to amend and change responsibilities to meet business and organizational needs as necessary. This is

not an employment contract and does not interfere with MN’s Employment At Will Law.

Salary Description

Minimum of $18.00 per hour