Buffalo, NY. National Fuel. NEW YORK CUSTOMER SERVICE REPRESENTATIVES. FT. Benefits. $23.07-$26.35/Hour.

National Fuel is currently seeking full-time Customer Service Representatives for an outstanding career opportunity at our Williamsville, NY Customer Response Center. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

PRIMARY RESPONSIBILITIES: No weekends or evenings required! This position requires employees to attend an instructor guided training course that will last for approximately 12-14 weeks. Training will include regular assessments. The schedule during training will be Monday Friday 7:30 a.m. 4 p.m. After successful completion of training, the work schedule will be Monday - Friday 9:30 a.m. 6:00 p.m. Work in a fast-paced call center environment that receives thousands of inbound calls each day from utility customers in our New York service territory. Respond to a large variety of inbound calls which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads and new service requests.

MINIMUM QUALIFICATIONS: High school diploma or equivalent. Prior experience in a customer service focused environment. Proficient at navigating computer applications and web-based programs. Exceptional interpersonal skills. Proven history of dependability and reliability.

PREFERRED QUALIFICATIONS: Prior experience with SAP and/or Microsoft Office applications.

HOW TO APPLY: The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes medicinal or recreational marijuana. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to jobs@natfuel.com by May 9, 2024. Attachments with a .docm extension will not be accepted. Please reference position #24-028NY - New York Customer Service Rep in the subject line of your email.