Job Information
Commonwealth Care Alliance Provider Directory Manager (Remote) in Boston, Massachusetts
Why This Role is Important to Us:
Reporting to the Manager, Credentialing & Provider Data, the Provider Directory Manager will perform advanced technical provider directory services work within CCA. It will be the responsibility of the manager to conduct UAT and data analysis on a recurring basis to ensure data accuracy across all lines of business and markets. They will work closely with the PDM manager, sales and marketing as well as general users to make suggested improvements.
Supervision Exercised:
- No, this position does not have direct reports.
What You'll Be Doing:
Design and Documentation for CCA's Provider Directory
Provider Directory monitoring and maintenance
Create and prioritize user stories from scratch
Recommend and evaluate potential enhancements
Analyze user requirements
Prioritize work based on value
Product road-mapping
Sprint planning, sprint cadence and sprint demos
Backlog grooming
Attend and participate in daily stand-ups, iteration planning session, product demos
Communicate direction and product priorities to the development team
Ensure product is aligned with company, stakeholder and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction
Working cross-functionally ( IT, Product Owners, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments
Oversee and maintain the end-to-end development and delivery of Provider Directories ensuring 100% compliance, high-quality execution and on time delivery
Assess and resolve impacts of strategic projects and compliance changes on Provider Directories
Manage external vendor partners supporting the creation and execution of Provider Directories
Develop quality assurance plans and support the Quality Assurance team as necessary
Manage development of presentations and speaking points for presentations and meetings
Facilitate meetings and training across the organization to ensure processes awareness.
Solve complex problems, using analytical thinking to identify root causes and participates in cross functional teams to create solutions to systemic problems
Proactively identify process improvements and implement solutions that gain efficiencies for the department (increased productivity, reduction in cost, error free)
Support enterprise-wide innovation initiatives during concept definition, analysis and scoping, implementation, evaluation & scaling phase
Establish and support vendor relationships
Perform NCQA user analysis and other analysis as required
Working Conditions:
- Standard office conditions.
What We're Looking For:
Required Education:
- BA or BS degree or technical school certificate, with coursework in computer science, computer information systems, or related field.
Required Experience:
2+ years experience working with Provider Active directories.
2+ years experience working with data.
Required Knowledge, Skills & Abilities:
Active Provider Directory administration tools.
User Testing
SQL writing
Microsoft Excel
Microsoft Office Suite
Required Language(s):
- English
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable). Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.
Commonwealth Care Alliance
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