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• Providing phone numbers, locating businesses, and placing collect calls
• Supplying the cost of a phone call
• Running private branch exchange (PBX) switchboards for businesses and organizations
• Facilitating person-to-person calls
• Monitoring automated systems for placing collect calls and intervening for callers needing assistance
• Interrupting busy lines if an emergency warrants
• Operating paging systems or other systems of bells or buzzers to notify recipients of incoming calls
• Keeping records of calls placed and received, and of related toll charges
• Assisting customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections
• Plugging in headphones on switchboard, and pushing switch keys to make connections
• Operating switch keys to relay calls on the PBX switchboard to appropriate departments
• Experience required or education bachelors degree