Description

Job Description:

Join our team as a Senior Customer Service Technician responsible for handling customer inquiries, troubleshooting technical issues, and providing exceptional customer service.

Responsibilities:

• Handle incoming calls and determine if inquiries are customer service or technical in nature.

• Open and manage trouble tickets in our ticketing system for all incoming inquiries.

• Process and escalate technical problems to field technicians or engineers for resolution.

• Track and monitor open trouble tickets until resolution.

• Collaborate with Operations Center personnel, customers, technicians, and management.

• Troubleshoot and configure airport devices for the management of air passenger baggage.

• Provide outstanding customer service and support for all customer interactions.

Preferred Qualifications:

• Comptia A Certification.

• Familiarity with ITIL practices.

• Experience with Remedy and/or ServiceNow platforms.

  Requirements

Requirements:

• Strong customer service and communication skills, both written and verbal.

• Proficiency in computer skills, multitasking, and problem-solving.

• Basic understanding of digital communications and network environments.

• Familiarity with MS Windows and Office applications.

• Ability to work in a 24x7 operations environment and willingness to work rotating shifts.

• High School Diploma or AA/AS degree with 4 years of relevant experience, or 6 years of relevant experience in lieu of a diploma or degree.

• Authorized to work in the U.S. without sponsorship.

Education and Experience:

• HS Diploma or AA/AS degree with a minimum of 4 years of relevant experience.

• One or more years of customer service experience required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .