Patient Services Associate

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees. To be considered for this position, a cover letter is required and should be attached as the first page with your resume.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day

• 2:1 Match on retirement savings

Responsibilities*

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

• Efficiently check in Breast Imaging and General Imaging patients with correct, required paperwork.

• Ask and document the correct questions to verify patient.

• Accompany patient to dressing area and give appropriate instructions.

• Receive and assist patients, visitors, and staff.

• Accurately and efficiently schedule patients utilizing Michart.

• Identify the best available appointment type to meet the patient and clinic needs and requirements.

• Prepare paperwork for upcoming appointments.

• Call clinics for requisitions.

• Request and return outside images.

• Accurately interpret reports and complete proper follow-up as indicated by the radiologist.

• Accurately file charts according to numeric system.

• Prepare charts for upcoming appointments, ensuring all images and reports are available.

• Open daily mail and send to appropriate location.

• Transcribe outside orders and scan into system.

• Identify and accurately send all images and reports for image requests.

• Retrieve messages and return appropriate calls.

• Handle difficult conversations with patients and families.

• High intensity patient flow must be compassionate and able to manage stressful situations.

• This position requires moderate sitting and standing as well as the ability to lift, push, and/or pull patients.

Required Qualifications*

• High School diploma or an equivalent combination of education and experience.

• Basic computer skills.

• 2-3 years work experience in an office setting.

• Excellent customer service skills.

• Ability to multitask in a fast-paced, multidisciplinary clinical setting.

• Excellent attendance record.

Desired Qualifications*

• Working knowledge of michart is preferred.

• Familiar with Medical terminology.

• Demonstrates active listening, written, verbal, and information technology skills.

Work Schedule

Dayshift, M-F, Occasional Saturdays

Work Locations

Cancer Center B2 205

48109-5904

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

247987

Working Title

Patient Services Associate

Job Title

Patient Services Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Cancer Center RAD

Posting Begin/End Date

5/29/2024 - 6/05/2024

Career Interest

Healthcare Admin & Support

Radiology

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