Description

Summary:

The CSC Customer Service Associate-Spanish will report to our Bilingual Team Sales Manager and will focus on assisting customers on both Spanish and English language calls. This position will be working in a fast-paced and exciting role assisting customers with all their questions and concerns regarding their consumer deposit products and services; in addition to being cross trained to support English speaking customers with questions regarding Huntington’s digital products and services and this high volume sales and service position will allow you to engage your customer service skills by delivering prompt and accurate answers to telephone banking customers while identifying new opportunities and solutions.

Duties & Responsibilities:

• Answer inbound customer calls and provide support for all their consumer deposit questions/issues in Spanish and English.

• Crossed trained to support our CSC Digital team by taking overflow calls to assist customers with their digital banking and servicing needs.

• Refer other specialized products to the appropriate area meeting or exceeding all production goals.

• Uncover customer needs using probing techniques and other sales tools meeting or exceeding individual sales and referral goals and resolves problems where appropriate .

• Assists management with daily activities as assigned.

• Provide customers with first call resolution and adhere to all bank policies and procedures while managing reputational risk by complying with risk standards.

• Maintain up to date knowledge on all Huntington products, services, technology, and procedures.

• Work individually and with your team to meet or exceed established goals.

• Exemplify the Huntington Core Values every day.

• Perform other duties as assigned.

Basic Qualifications:

• High School Diploma or GED

• Fluent in English and Spanish

• Minimum of 1 year of customer service and sales experience required

• *As part of their normal permanent schedule, this position must be available to workday, midday or afternoon shifts during the week and on weekends.

Preferred Qualifications:

• Previous call center or banking experience

• Demonstrate accountability with attendance and performance, currently not on any form of Written Warning

• Meet or exceed Year-to-Date Scorecard & reporting metrics

• Ability to demonstrate professional verbal communication skills

• Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material

• Ability to professionally handle irate customers

• Ability to use a headset and to sit for long periods of time

• Experience with Microsoft Office applications and the Internet

  Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position